Janice Mercer
Pensacola,FL
Summary
Driven Customer Service Advocate with a proven track record at Target, Inc., enhancing customer satisfaction and fostering team collaboration. Expert in retail sales techniques and problem-solving, I excel in delivering exceptional service by leveraging outstanding people skills and an in-depth product knowledge. Achieved significant improvements in customer experience through effective communication and empathy.
Overview
10
10
years of professional experience
Work History
Customer Service Advocate
Target, Inc.
Pensacola, FL
12.2014 - 06.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers about products and service options and processed purchases.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Business Management
University of Maryland - College Park
College Park, MD05.1988
Skills
- Problem-solving abilities
- Retail transactions
- Retail Sales Techniques
- Retail Security
- Retail sales professional
- Teamwork and Collaboration
- Time Management
- Listening Skills
- Multi-tasking strength
- Excellent people skills
Timeline
Customer Service Advocate
Target, Inc.
12.2014 - 06.2024
Bachelor of Science - Business Management
University of Maryland - College Park