Deok (Zack) Lee
Birmingham,AL
Summary
Hello!
My name is Zack Lee and I want to first thank you for the opportunity given to apply for this team lead position. I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I’m a team player at heart and will always challenge others to do better than me. I believe my skills I’ve developed in leadership over the years as one of the youngest captain of my high school soccer team and leading a team of 4 employees working at my family’s meat shop, has helped me grow with my teammates or employees and further helping me understand my strengths and weaknesses as a leader. While I might not have been in my position as long as others, I do believe that I am just as strong of a candidate for this position. Once again, thank you for giving me the opportunity to apply for this position and I look forward to hearing back from you.
Thank you
Overview
12
12
years of professional experience
Work History
Customer Service Advocate
Daxko
Birmingham, AL
07.2023 - Current
- Developed relationships with customers through friendly conversations.
- Resolved customer complaints via phone, email, mail, or social media.
- Followed up on customer inquiries not immediately resolved.
- Provided accurate, valid, and complete information to customers in a timely manner.
- Performed follow-up procedures after customer service interaction was completed.
- Suggested solutions for improvement of product offerings based on customer feedback.
- Identified potential opportunities to upsell products or services.
- Greeted and assisted customers with inquiries regarding products and services.
- Assisted team members with lowering their backlog and any case question they may had.
- Assisted team members in keep our queue backlog low, so that team members would not feel stress and customers received timely assistance.
Leasing Consultant
Allegiant-Carter
Birmingham, AL
10.2022 - 07.2023
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Responded to tenant requests for maintenance services in a timely manner.
- Maintained accurate records of prospective renters, applications and leases.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Greeted potential tenants and provided information about the property.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
Assistant Store Manager
Sixth Avenue Meat and Fish Market
Birmingham, Alabama
06.2012 - 09.2022
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Coordinated with vendors to secure product availability at competitive prices.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Maintained a safe working environment by enforcing safety regulations.
- Provided training to new employees on company policies and procedures.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Education
Bachelor of Science - Programming
University of Alabama At Birmingham
Birmingham, ALSome College (No Degree) -
Faulkner University
Montgomery, ALSkills
- Report creation
- Promotional support
- Report Generation
- Credit card processing
- Quality Control
- Member support
- Shipping and receiving understanding
- Computer Proficiency
- Call Center Operations
- Complaint Handling
- Professional telephone demeanor
- Business development understanding
- CRM Software
- High-energy attitude
- Technical Support
- Typing proficiency
- Project management abilities
- Problem-solving abilities
- Product Knowledge
- Scheduling
- Problem Resolution
- Building rapport
- Critical Thinking
- Courteous demeanor
- Staff Training
- Client Relations
Timeline
Customer Service Advocate
Daxko
07.2023 - Current
Leasing Consultant
Allegiant-Carter
10.2022 - 07.2023
Assistant Store Manager
Sixth Avenue Meat and Fish Market
06.2012 - 09.2022
Bachelor of Science - Programming
University of Alabama At Birmingham
Some College (No Degree) -
Faulkner University