JANICE MILLS
West Memphis,AR
Summary
Dedicated Lead Donor Supervisor focused on customer satisfaction and team performance. Known for strong mentoring abilities and process optimization, ensuring compliance while enhancing workflow and donor interactions.
Overview
6
6
years of professional experience
Work History
Lead Donor Supervisor
Grifols Biomat USA
Memphis, TN
06.2018 - 07.2024
- Supervised team in daily operations, ensuring compliance with safety and quality standards.
- Trained new staff on procedures, enhancing team efficiency and performance.
- Monitored inventory levels and coordinated supply orders to optimize workflow.
- Implemented process improvements, reducing operational delays and increasing productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Business
Strayer University-District of Columbia
Memphis12-2021
Skills
- Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed
- Training and mentoring current employees and new trainee's follows all aspects of SOP's policy procedures
- Conducts pre-donation medical screening in accordance with established guidelines
- Effectively communicates donor medical information to Medical Staff
- Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs
- Ensures all donor screening information is complete and accurate prior to donation
- Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donor
- Provides appropriate feedback to ineligible donor candidates and builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation
- Maintain donor confidentiality
- Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties
- Disposes of all contaminated disposable equipment
- Learns and maintains through familiarity and compliance with all state and federal regulations, US
Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational
Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current
Good Manufacturing Practice (cGMP) and internal company procedures
Timeline
Lead Donor Supervisor
Grifols Biomat USA
06.2018 - 07.2024
Business
Strayer University-District of Columbia