JANICE RODRIGUEZ
Orlando
Summary
Bilingual sales and operations professional with 10+ years driving client retention, sales growth, and team performance across diverse international markets. A natural communicator who leverages bilingual communication to build trusted relationships across cultures, streamline CRM workflows, and align teams toward shared goals — consistently delivering operational excellence and measurable results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Manager
MaxMara
02.2025 - Current
- Lead and coach a team of 10 sales professionals through performance management, training, and customer-focused strategies to achieve business goals
- Manage relationships with high-value clients by providing personalized support, using CRM tracking and proactive communication, that drive loyalty and increase retention
- Analyze sales trends, customer behavior, and performance metrics to identify opportunities and improve business outcomes
- Partner with leadership to execute initiatives that elevate customer satisfaction and revenue performance
Senior Sales Advisor
Versace
04.2024 - 12.2024
- Managed a portfolio of international clients through personalized service, consistent communication, and long-term relationship building
- Leveraged CRM tools to track client preferences, interactions, and engagement opportunities
- Supported team development through coaching, product knowledge training, and operational guidance
- Collaborated with leadership to refine customer experience strategies and improve business results
Assistant Manager
Carter’s
09.2022 - 03.2024
- Oversaw daily operations including scheduling, inventory management, reporting, and team coordination
- Trained and developed employees through coaching, feedback, and performance tracking
- Monitored KPIs and business trends to identify opportunities for operational improvement
- Supported Omnichannel customer experiences through online order fulfillment and service execution
Client Communication Specialist
Webster Law Group
01.2010 - 10.2020
- Served as primary client contact in a fast-paced legal environment, managing communication and ensuring timely, professional support across a high-volume caseload
- Built client relationships by identifying needs and delivering personalized, solutions-oriented service
- Managed confidential records, appointments, and sensitive client information with accuracy and discretion
- Coordinated scheduling, travel, and internal workflows to improve team efficiency across multiple departments
Education
Bachelor's degree - Business Administration, Management And Operations
Valencia College
Orlando, FL2020
Skills
- Customer Experience Optimization
- Sales Strategy & Revenue Growth
- Client Relationship Management
- KPI Tracking & Performance Analysis
- Account Management & Client Retention
- Team Leadership & Coaching
- CRM Platforms (Salesforce)
- Digital Tools & Microsoft Office Suite
- Legal & Administrative Operations
- Verbal and written communication
Certification
- Digital Marketing, BrainStation - 2025
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Manager
MaxMara
02.2025 - Current
Senior Sales Advisor
Versace
04.2024 - 12.2024
Assistant Manager
Carter’s
09.2022 - 03.2024
Client Communication Specialist
Webster Law Group
01.2010 - 10.2020
Bachelor's degree - Business Administration, Management And Operations
Valencia College