Janice Nielsen
Brookings,SD
Summary
Accomplished Accounts Receivable Representative with a proven track record at Brookings Municipal Utilities, enhancing customer relations and streamlining payment processes. Expert in using Springbrook and eLations software, adept at cash application and providing exceptional customer service support. Demonstrated ability to improve operational efficiency and accuracy in financial reporting.
Overview
25
25
years of professional experience
Work History
Accounts Receivable Representative
Brookings Municipal Utilities
04.2021 - Current
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Input financial data and produced reports using Springbrook and eLations Software.
- Entered figures using 10-key calculator to compute data quickly.
- Entered customer payments to correct accounts
- Maintained and processed automatic payments for ACH and Credit Card payments monthly
- Assisted Customers with Online profiles, resetting passwords, setting up online accounts, and setting up automatic payment information.
Payments Representative
Brookings Municipal Utilities
10.2005 - 04.2021
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Assisted Customers with making payments to their Utility and Telephone/Internet accounts.
- Processed Cash, Check and Credit Card Payments for customers in a timely fashion, both in person and over the phone.
- Balanced Payments received to make sure accounts were accurate.
- Managed processing payments for the Low Income Energy Assistance Program provided by the State of South Dakota.
Department Manager
Herbergers
03.2000 - 10.2005
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set sales and merchandise in a variety of departments to help drive sales.
- Trained New Associates on Cash Register systems.
- Balanced Cash register at end of the day to ensure accuracy of money taken in.
Education
Associate of Applied Science - Marketing/Management/Sales
Lake Area Technical Institue
Watertown, SDSkills
- Cash application
- Credit and collections
- Payment management
- Investigative research
- Customer service support
- Accounts Receivable
- Payment posting
- Microsoft Excel
Timeline
Accounts Receivable Representative
Brookings Municipal Utilities
04.2021 - Current
Payments Representative
Brookings Municipal Utilities
10.2005 - 04.2021
Department Manager
Herbergers
03.2000 - 10.2005
Associate of Applied Science - Marketing/Management/Sales
Lake Area Technical Institue
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