Janice Scales

COS-C Certified Quality Review Specialist

Patient Care Manager

Registered nurse-Field clinician

• Collaborated with interdisciplinary healthcare team to develop and implement individualized care plans for patients
• Performed comprehensive assessments of patients' physical and mental health status, documenting findings accurately in medical records
• Managed multiple priorities effectively in a fast-paced environment while maintaining attention to detail
• Participated in quality improvement initiatives aimed at enhancing patient outcomes and safety measures within the unit/department
• Participated in interdisciplinary team meetings to discuss patient progress, goals, and discharge planning

Customized Medical Needs - Memphis, TN

April 2015 to December 2023

I was responsible for the supervision and coordination of clinical services. Provided and directed provisions of nursing care to patients in their homes as prescribed by the physician and in compliance with applicable laws, regulations, and agency policies.

• Provided direct patient care, including administering medications, monitoring vital signs, and assisting with daily activities
• Performed comprehensive assessments of patients' physical and mental health status, documenting findings accurately
• Administered treatments and procedures as ordered by physicians, ensuring adherence to established protocols
• Maintained accurate documentation of all nursing interventions, medications administered, and patient responses
• Collaborated with social workers and case managers to coordinate post-hospital care for patients requiring additional support

My Faith Inc - Memphis,

April 2015 to December 2023

I was responsible for the supervision and coordination of clinical services. Provided and directed provisions of nursing care to patients in their homes as prescribed by the physician and in compliance with applicable laws, regulations, and agency policies.

• Provided direct patient care, including administering medications, monitoring vital signs, and assisting with daily activities
• Performed comprehensive assessments of patients' physical and mental health status, documenting findings accurately
• Administered treatments and procedures as ordered by physicians, ensuring adherence to established protocols
• Maintained accurate documentation of all nursing interventions, medications administered, and patient responses
• Collaborated with social workers and case managers to coordinate post-hospital care for patients requiring additional support

Registered Nurse

Humana - Northwest, Arkansas, US

April 2015 to June 2020

Arkansas Health & Wellness TN, MS, & AR

Care manager/RN that assisted, educated, & guided Humana members in improving their care in the comfort of their homes. Services included case management, referrals, community resources, and direct PCP communication.

• Performed comprehensive assessments of patients' physical and mental health status, documenting findings accurately
• Managed and prioritized multiple patient assignments effectively in a fast-paced environment
• Monitored patient progress closely, identifying any changes in condition or potential complications
• Collaborated with pharmacy staff to verify medication orders accuracy and resolve any discrepancies or issues promptly
• Collaborated with healthcare team members to develop comprehensive discharge plans that met patients' needs

Registered Nurse

Quest Diagnostics Memphis TN - Memphis, TN

April 2015 to March 2018

Provide coverage in the field ensuring that health screenings are completed accurately and on time.  Maintain a safe and professional environment for clients and employees; perform with confidence all aspects of a health screening, including specimen collection and processing duties following established practices and procedures. Contracted Public Health Fairs for Companies to include health screenings, B/P, HT, WT, Glucose, and Cholesterol Testing.

• Provided direct patient care, including administering medications, monitoring vital signs, and assisting with daily activities
• Managed and prioritized multiple patient assignments effectively in a fast-paced environment
• Maintained accurate documentation of all nursing interventions, medications administered, and patient responses
• Counseled patients on lifestyle modifications necessary for managing chronic conditions such as diabetes or hypertension
• Maintained confidentiality of patient information in accordance with HIPAA regulations

Mississippi County Health Systems - Osceola, AR

January 2010 to December 2015

MED-SURG UNIT- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes & treatments. Care and treatment plan provided to patients including but not limited to ADHD, Oppositional disorder, bipolar/manic disorder, depression, anxiety disorders, OCD, anxiety/panic disorders, schizophrenia, Alzheimer's, dementia, suicide, alcohol/drug abuse & antisocial personality disorders as well as chronic health diseases.

• Provided direct patient care, including administering medications, monitoring vital signs, and assisting with daily activities
• Performed comprehensive assessments of patients' physical and mental health status, documenting findings accurately
• Managed and prioritized multiple patient assignments effectively in a fast-paced environment
• Assisted in emergency situations by providing immediate medical interventions and coordinating with other healthcare professionals
• Managed complex medication regimens for patients with multiple chronic conditions

Mental Health Professional/Registered Nurse

Arkansas Counseling & Associates - Marion, AR

June 2014 to December 2014

Outpatient Therapy Services that work in various capacities to diagnose, treat and offer medical and physical care to individuals suffering from mental illnesses and disorders. These illnesses may be mild or severe enough to require hospitalization. They include anxiety, substance abuse and addiction, depression, schizophrenia and others. I assisted, educated, & guided children & families w/ emotional and behavioral issues to successfully understand & overcome those problems. Services included Individual, Family, & Group Sessions as well as intake/interview process.

• Provided individual therapy sessions to clients with various mental health concerns, including anxiety, depression, and trauma
• Conducted comprehensive assessments to determine appropriate treatment plans for clients based on their specific needs and goals
• Utilized evidence-based therapeutic techniques such as cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and mindfulness practices
• Facilitated group therapy sessions focused on topics such as stress management, self-esteem building, and interpersonal skills development
• Collaborated with a multidisciplinary team of healthcare professionals to coordinate care and ensure holistic treatment approaches for clients

Arkansas Department of Health

Arkansas Department of Health / Crittenden County Health Dept - West Memphis, AR

May 2012 to June 2014

Public Health Nurse with training in Communicable Diseases, STDs, WIC, Child & Adult Immunizations, Family Planning, Maternity, Well Woman, Cervical Cytology/ Pap F/U & Breast-Care Program. Use of Knowledge of professional nursing theories, concepts, and methods. Developed patient care plan and participated in diagnosis and development of treatment goals. Application of comprehensive nursing care to clients in all age groups in a clinical setting. Assigned and coordinated work activities and monitored the performance of subordinates. Instructed patients and families on self-help care. Assisted physicians with routine and emergency care.

• Provided direct patient care, including administering medications, monitoring vital signs, and assisting with daily activities
• Collaborated with interdisciplinary healthcare team to develop and implement individualized care plans for patients
• Performed comprehensive assessments of patients' physical and mental health status, documenting findings accurately
• Counseled patients on lifestyle modifications necessary for managing chronic conditions such as diabetes or hypertension
• Coordinated diagnostic tests or procedures ordered by physicians, ensuring timely scheduling and follow-up

Arkansas Department of Health / Mississippi County Health Dept - Osceola,

2011 to May 2012

Home Health/ Case Management/PCA Supervision with travel in Northeast Region of Arkansas. Provided and directed provisions of nursing care to patients in their homes as prescribed by the physician and in compliance with applicable laws, regulations, and agency policies.

• Coordinates total plan of care with other health care professionals involved in care and helps to achieve and maintain continuity of patient care by planning and exchanging information with physician, agency personnel, patient, family, and community resources. All done within a Point of Care setting.
• Makes the initial and/or comprehensive nursing evaluation visit, determines primary focus of care, develops the plan of care within state specific guidelines, and submits accurate, complete, and timely documentation in collaboration with physician orders.
• Performs patient comprehensive assessments at designated time points and develops the appropriate plan of care.
• Ensures patients meet home health eligibility and medical necessity guidelines as defined by payer source.