Summary
Overview
Work History
Education
Skills
Timeline
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Janice Scott-Twemlow

Topeka,KS

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

I believe in treating people with kindness and compassion!! Listening to people needs is first and foremost.

Overview

34
34
years of professional experience

Work History

Beauty Advisor

Sally's Beauty Supply
05.2023 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Processed payments, entering sales in register for prompt customer service.
  • Arranged merchandise to present visually appealing displays and attract clientele.

Bingo Host

Prairie Band Casino
07.2022 - 02.2023
  • Took reservations and to-go orders by phone, answered customer quest
  • Answered customer questions about hours, seating, and menu information.
  • Cashier cage selling Bingo cards, up selling gaming cards. Listening to customers wants and need.
  • working the Bingo Hall floor, doing payouts, up selling tickets, providing excellent customer service in an friendly, fun atmosphere

Front End Retail Cashier

Walmart
01.2017 - 07.2022
  • Assisted customers by answering questions and fulfilling requests.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Connected with customers to support positive transaction experiences and address service concerns.

Rural Mail Carrier

United States Postal Service, USPS
11.1989 - 12.2016
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Handled accurate cash payments for postage and incurred fees.
  • Sorted mail according to order of address appearance for easy access in field.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Signed and received mail with signature requirements upon delivery and loading.

Education

High School Diploma -

Topeka High School
Topeka, KS
05.1972

Skills

  • Loyalty Programs
  • Individualized Assessments
  • Money Transfer Systems
  • Sales Expertise
  • Till Counting
  • Time Management
  • Adaptability and Flexibility
  • Team Collaboration
  • Critical Thinking
  • Exceeding Customer Expectations
  • Building Customer Loyalty
  • Monitor Security
  • Operational Efficiency
  • Excellent Written and Verbal Communication
  • Effective Customer Communication
  • Positive Customer Engagement
  • Strong Communication and Interpersonal Skills
  • Speech Clarity
  • Engaging with Diverse Customers

Timeline

Beauty Advisor

Sally's Beauty Supply
05.2023 - Current

Bingo Host

Prairie Band Casino
07.2022 - 02.2023

Front End Retail Cashier

Walmart
01.2017 - 07.2022

Rural Mail Carrier

United States Postal Service, USPS
11.1989 - 12.2016

High School Diploma -

Topeka High School

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Janice Scott-Twemlow