Janice Soler
Naples,Florida
Summary
Remote-ready customer service and licensed insurance specialist with 7+ years in high-volume environments. Expertise in managing digital workflows and resolving complex client issues through phone and email communication. Maintains high retention rates through effective conflict resolution. Bilingual in English and Spanish, proficient in virtual collaboration tools.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Minuteman Press
Naples, FL
11.2024 - 05.2026
- Responded promptly and professionally to customer emails and phone calls.
- Ensured customer satisfaction by resolving issues through clear communication and effective problem-solving.
- Investigated customer complaints to enhance product quality and service delivery.
- Identified customer needs to tailor solutions and improve overall service experience.
- Applied de-escalation techniques in difficult customer situations while maintaining composure.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Maintained current knowledge of company products, services, policies, and procedures.
Licensed Insurance Agent
Ackerman Insurance
Naples, USA
09.2023 - 11.2024
- Assessed client needs to recommend tailored insurance products and coverage options.
- Conducted customer assessments to identify appropriate coverage levels and options.
- Provided clients with detailed information on insurance policies and coverage options.
- Maintained comprehensive client records, ensuring accuracy of contact details and policy changes.
- Ensured compliance with federal, state, and local laws regarding insurance practices.
- Resolved disputes between customers and insurers by researching policy language.
- Collaborated with team members to streamline workflow and improve service delivery.
- Kept up-to-date knowledge of industry regulations and market trends.
Customer Service Associate – Front Desk
Naples Home & Remodeling
Naples, USA
08.2019 - 09.2023
- Resolved customer complaints and provided effective solutions.
- Assisted customers with product selection and service inquiries.
- Assisted customers with returns, exchanges, and refunds.
- Resolved customer inquiries in a timely manner.
- Fostered positive customer relations by delivering friendly, knowledgeable communication that aligned with service goals.
- Requested and implemented feedback to enhance processes and elevate customer experience.
- Streamlined task organization and prioritization to consistently meet strict timeframes and deadlines.
Server
Naples Flatbread & Wine Bar
Naples, USA
03.2017 - 08.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Delivered excellent customer service in a high-volume hospitality environmentAssisted guests with inquiries at the front desk.
- Managed tables to optimize guest experience through effective communication and professionalism.
- Collaborated with team members to improve guest satisfaction and quality of service.
- Provided excellent customer service to ensure satisfaction.
- Responded to guest inquiries and complaints to resolve issues and maintain professionalism.
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Education
High School Diploma -
Palmetto Ridge High School
Naples, FL01-2017
Some College (No Degree) - Business
Florida SouthWestern State College
Naples, FLSkills
- Virtual communication expertise
- Professional email correspondence
- Phone support and de-escalation
- Microsoft Office proficiency
- QuickBooks and data entry
- Workflow optimization
- Deadline management
- Bilingual support (English and Spanish)
- Administrative excellence
- Price quoting and record-keeping
- Customer service strategies
- Client interaction and product knowledge
- Effective communication skills
- Team collaboration and client relations
Certification
Florida Insurance Producer License
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Specialist
Minuteman Press
11.2024 - 05.2026
Licensed Insurance Agent
Ackerman Insurance
09.2023 - 11.2024
Customer Service Associate – Front Desk
Naples Home & Remodeling
08.2019 - 09.2023
Server
Naples Flatbread & Wine Bar
03.2017 - 08.2019
High School Diploma -
Palmetto Ridge High School
Some College (No Degree) - Business
Florida SouthWestern State College