Selena Navarro
Resort Vacations (GEVC)
San Antonio,TX
13
years of professional experience
Dynamic professional with proven expertise in landscape maintenance, client acquisition, and strategic scheduling. Adept at optimizing daily business operations, setting profitable pricing models, and managing customer relationships to drive growth. A dependable leader skilled in team collaboration, problem-solving, and efficient project execution.
Work History
Lead Generator
3 Months- Initiate conversations with guests to build rapport and identify vacation interests.
- Qualify and generate tour leads while scheduling qualified guests for resort presentations and tours.
- Thrive in high-volume environments with consistent customer interaction and sales opportunities.
- Track daily production metrics and continuously improve lead generation performance.
- Achieved the Highest Net Qualified Leads Per Hour in April 2026, averaging 10.0 qualified leads per hour.
General Manager
1 Year 1 Month- Managed scheduling and logistics for service delivery, ensuring timely completion of all projects.
- Conducted regular quality inspections to ensure adherence customer expectations.
- Established strong relationships with clients, resulting in increased customer retention and referral rates.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Increased client retention through consistent communication and timely follow-ups on service inquiries.
Assistant Store Manager
3 Years 7 Months- Managed daily retail operations including inventory control, merchandising, cash handling, and customer service.
- Led and motivated team members to achieve monthly sales goals and maintain operational efficiency.
- Conducted team meetings and coaching sessions to improve employee performance and customer engagement.
- Maintained a clean, organized, and customer-focused sales environment.
- Assisted with hiring, onboarding, scheduling, and training new associates.
Remote Sales Representative
1 Year 2 Months- Delivered remote customer support through phone, chat, and email communications.
- Assisted customers with product recommendations, order support, and issue resolution.
- Consistently exceeded monthly sales targets and KPI metrics through upselling and cross-selling strategies.
- Utilized CRM and sales software to document customer interactions and manage customer accounts efficiently.
- Demonstrated strong multitasking abilities while working in a fast-paced remote environment.
Team Lead / Inbound Sales Manager
2 Years 9 Months- Supervised daily operations of a 15-member inbound sales team.
- Improved team productivity and sales performance through coaching, mentoring, and performance evaluations.
- Developed and delivered product knowledge training for DirectTV services and sales techniques.
- Ensured adherence to company procedures, quality standards, and sales strategies.
- Assisted in resolving escalated customer concerns and supporting team development initiatives.
Pharmacy Benefit Manager
2 Years 3 Months- Processed and verified prescription orders for mail delivery services with a high level of accuracy.
- Coordinated with insurance providers to verify coverage and resolve claims-related issues.
- Escalated clinical concerns appropriately to licensed pharmacists for further review.
- Maintained strict compliance with HIPAA and confidentiality regulations involving protected health information.
- Provided compassionate customer support while handling sensitive healthcare information.
Education
High School Diploma
Skills
Sales prospecting
Customer service expertise
Team leadership
Property management assistance
Vendor management
Virtual communication expertise
Mentorship experience
Experience with CRM and Office tools
Metrics evaluation
Effective conflict resolution
Inventory control
HIPAA compliance expertise
Organizational skills
Telephone and email etiquette
Appointment scheduling
Outbound calling
Verbal and written communication
Timeline
Lead Generator
Resort Vacations (GEVC)
03.2026 - CurrentRead More
General Manager
Greener Scenery Lawn Care
04.2025 - 05.2026Read More
Assistant Store Manager
Rack Room Shoes
03.2022 - 10.2025Read More
Remote Sales Representative
Wayfair
11.2019 - 01.2021Read More
Team Lead / Inbound Sales Manager
Alorica
10.2015 - 07.2018Read More
Pharmacy Benefit Manager
West Corporation
05.2013 - 08.2015Read More
Judson Learning Academy
High School Diploma
Read More