April Dollen
Council Bluffs,Iowa
Summary
Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations.
Overview
25
25
years of professional experience
Work History
Sales Lead Generator
Aksarben Heating and Air
Omaha, Nebraska
01.2025 - Current
- Cultivated lucrative relationships with customers by using active listening, strong communication and exemplary issue resolution skills.
- Documented sales call data in company software.
- Collaborated with new customers to give details about company offerings.
- Created promotional materials for upcoming marketing events.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Organized trade shows and other promotional events to increase brand awareness.
- Identified valuable leads through several key methods, including social media, networking events, and targeted marketing.
- Participated in team meetings to discuss progress towards achieving organizational goals.
Acquisition Manager
Edwards Auto Group
Council Bluffs, IA
07.2024 - 12.2024
- Sourcing, evaluating, and acquiring new products, services, or companies to drive organizational growth
- Introduced new incentive and recognition supplier programs.
Account and Office Manager
Dollen Family Trucking
Council Bluffs, IA
12.2019 - 01.2024
- Reconcile financial statements
- Collect and verify timekeeping information for all employees
- Calculate payroll
- Ensured compliance with company policies, procedures, and government regulations.
- Monitored office supplies to replenish needed inventory before depletion.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Organized and maintained documents, files and records.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Used judgment and initiative in handling confidential matters and requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed customer relations by responding to inquiries in a timely manner.
Senior Account Executive
Thryv
Omaha, NE
02.2016 - 10.2019
- Learn new SaaS products quarterly
- Identify potential customers and set approach strategies
- Develop strong and long-term client relationships
- Established long-term partnerships with vendors by negotiating favorable terms.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Negotiated contracts with vendors for advertising services and other resources.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Social Media/Sales Representative
Bronco Billy's
Council Bluffs, IA
07.2010 - 02.2016
- Direct customers to desired products to negotiate and close sales
- Handle inventory by labeling and shipping out products
- Ensured compliance with company policies when making sales transactions.
- Developed promotional materials such as brochures and presentations for potential clients.
- Prepared advertising sales contracts and submitted to clients for sign off.
- Monitored marketing activities and business performance to meet or exceed sales goals.
- Attended conferences and trade shows to network with industry professionals.
- Responded quickly to customer questions and resolved issues to restore satisfaction.
- Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
- Negotiated pricing agreements with customers based on budget constraints.
- Managed accounts from start to finish including billing, invoicing, collections.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Sales Representative
Rhoden Auto Center
Council Bluffs, IA
06.2000 - 06.2010
- Representing the company at trade exhibitions, events and demonstrations
- Cold calling qualified sales prospects
- Selling and promoting finance, insurance products and paint protection
Education
Diploma -
Tri-Center High School
Neola06.1990
Skills
- Customer Service
- Strong communication skills
- Time Management
- Goal oriented
- Salesforce
- Telephone and email etiquette
- SaaS Sales
- Lead generation
- CRM software
- Sales prospecting
- Market analysis
- Promotional material creation
- Customer engagement
- Trade show organization
- Social media outreach
- Problem solving
- Time management
- Objection handling
- Cold calling expertise
- Strong negotiation
References
- Chuck Norman, (402) 306 - 0893, cnorman@edwardsnissan.com
- Amy Zautke, (402) 740 - 0897 amyjozautke@gmail.com
- Quinten White, (402) 885 - 8569 Quinten@liftomaha.com
Introduction
Passion for Marketing and Social Media Advertising. Well-oriented to quickly identify and capitalize on emerging opportunities. With years as a energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Timeline
Sales Lead Generator
Aksarben Heating and Air
01.2025 - Current
Acquisition Manager
Edwards Auto Group
07.2024 - 12.2024
Account and Office Manager
Dollen Family Trucking
12.2019 - 01.2024
Senior Account Executive
Thryv
02.2016 - 10.2019
Social Media/Sales Representative
Bronco Billy's
07.2010 - 02.2016
Sales Representative
Rhoden Auto Center
06.2000 - 06.2010
Diploma -
Tri-Center High School