Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANTHONY MASCARENHA

Houston

Summary

Dynamic sales professional with a proven track record at ARS Rescue Rooter, excelling in lead generation and customer relationship building. Adept at implementing effective sales strategies and fostering team collaboration, I consistently achieve sales goals while delivering exceptional customer service. Strong negotiation skills and a commitment to integrity drive my success in enhancing client satisfaction.

Overview

16
16
years of professional experience

Work History

Sales Lead Generator

ARS Rescue Rooter
Houston
02.2025 - Current
  • my job is to get engaged with customers and convince them to get the service so we can get a sale . Talking to customers and convincing them to generate leads.
  • Generated leads through targeted outreach and relationship-building efforts.
  • Collaborated with sales team to refine lead generation strategies.

Sales Associate

Just Energy
Houston
06.2025 - 07.2025
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to enhance customer service strategies.
  • Resolved customer inquiries and complaints to ensure satisfaction.

DSP

Amazon
Houston
08.2024 - 01.2025
  • Operated material handling equipment to move packages efficiently.
  • Collaborated with team members to ensure timely order fulfillment.
  • Implemented safety protocols to promote a secure work environment.
  • Sorted and organized incoming shipments for easy access and retrieval.
  • Built strong and trusting rapport with clients and loved ones.

Cashier at Gas Stations

Food Mart
Houston
09.2015 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • mannaged to stock and oder the merchandiser

Guest Service Representative

Norwegian Cruise Line
06.2009 - 03.2014
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.

Education

10th Grade - All

St Anthony High School
Goa
01.2004

Skills

  • Customer service
  • Sales strategy
  • Product knowledge
  • Customer service
  • Relationship building
  • Team collaboration
  • Problem solving
  • Customer relationship building
  • Strong negotiation
  • Sales goal achievement
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Languages

  • Hindi, Full Professional
  • English, Full Professional

Timeline

Sales Associate

Just Energy
06.2025 - 07.2025

Sales Lead Generator

ARS Rescue Rooter
02.2025 - Current

DSP

Amazon
08.2024 - 01.2025

Cashier at Gas Stations

Food Mart
09.2015 - 05.2024

Guest Service Representative

Norwegian Cruise Line
06.2009 - 03.2014

10th Grade - All

St Anthony High School

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