Janice Stephens
McDonough,GA
Summary
Polished professional demonstrating experience in preparing federal and state income tax paperwork. An established Tax Analyst promoting exemplary problem solving, communication and leadership skills.
Overview
26
26
years of professional experience
Work History
Tax Analyst
H&r Block
Stockbridge, GA
04.2015 - 04.2019
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Researched tax issues and stayed current on all federal and state tax laws.
- Prepared all federal and state income tax paperwork for extensions and returns.
- Attended continuing education and tax courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.
- Maintained database of federal and state tax laws and regulations to promote uniform policy and procedural compliance.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Revenue Agent
Georgia Department Of Revenue
Atlanta, GA
08.1987 - 12.2009
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
- Furnished taxpayer assistance and information to general public.
- Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
- Collected delinquent federal taxes and secured all delinquent returns.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Verified completeness of provided details when processing Sales and Use tax returns.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Kept case data and contact information up to date to expedite proceedings.
- Recommended financial solutions in relation to tax implications.
- Met with taxpayers to address and resolve concerns.
- Interpreted and applied federal and state tax codes for personal, business taxes.
- Evaluated tax data to assess compliance with legal standards of care and accuracy.
- Conducted call audits to assess interaction quality, accuracy and service success.
- Completed tax audits and tax investigations to check provided information.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
GED -
Fulton High School
Atlanta, GASkills
- Customer Communication
- IRS Regulations
- Sales Tax Filings
- Tax Computing
- Tax Expertise
- Individual Income Tax Preparation
Timeline
Tax Analyst
H&r Block
04.2015 - 04.2019
Revenue Agent
Georgia Department Of Revenue
08.1987 - 12.2009
GED -
Fulton High School
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