Christopher Tarter
Clinton Township,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
CSR
H&R Block
12.2023 - 03.2024
- Managed appointments for 15-20 clients per day..
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in client accounts, increasing efficiency by 12%.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Cashier
Meijer
09.2021 - 11.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled 50-70 customers per day in completing purchases, locating items, and joining reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Replied to various questions about store policies and addressed customer concerns.
- Facilitated returns, refunds and resolved transaction issues with customers.
Ecommerce Associate
Kroger
12.2019 - 02.2021
- ClickList personal shopper for approximately 20 customers per day.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Strengthened communication skills through regular interactions with others, increasing customer retention by 8%.
- Delivered services to customer locations within specific timeframes.
Education
No Degree - Computer Science
Wayne State University
Detroit, MISkills
- Complaint resolution
- Scheduling
- Account updating
- Medical terminology
- Data collection
- Documentation
- Decision-making
- Time management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
CSR
H&R Block
12.2023 - 03.2024
Cashier
Meijer
09.2021 - 11.2021
Ecommerce Associate
Kroger
12.2019 - 02.2021
No Degree - Computer Science
Wayne State University