Kali Vance
London,KY
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CSR
Maximus
London
11.2024 - Current
- Monitored customer satisfaction levels through surveys and feedback forms.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Updated job knowledge by participating in educational opportunities.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Processed customer account changes with proprietary software.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Researched required information using available resources.
- Participated in team meetings or training sessions when necessary.
- Demonstrated excellent verbal communication skills when interacting with customers.
Furniture Sales Manager
Big Lots
London
03.2024 - 09.2025
- Directed and coordinated products, services and sales activities.
- Developed strong relationships with customers to encourage repeat business and referrals.
- Monitored market trends to suggest additions to the furniture collection.
Striper
Midlands Packaging
Lincoln
01.2023 - 11.2023
- Mixed paints, stains and varnishes according to specific recipes in order to achieve desired colours and textures.
- Erected signs and cones to divert traffic in active work areas.
- Repaired drywall damage caused by stripping activities using patching compounds.
- Attended regular training sessions in order to stay abreast of industry developments.
Agent Representative
Communication Solutions LLC
Lincoln, Nebraska
08.2022 - 12.2022
Education
Bachelor of Science - Human Behavior
Bossier Parish Community College
Bossier City, LA09-2019
Skills
- Call center experience
- CRM software
- Customer focus
- Complaint handling
- Complaint resolution
- Scheduling
- Account updating
- Documentation
- Script adherence
- Time management
- Conflict resolution
- Critical thinking
- Key holder experience
- International sales support
- Positive and professional
- Office equipment proficiency
- Money handling
- Staff training
- Stress management
- Consultative sales
- Punctuality and reliability
- Typing proficiency
- Data collection
- Research
- Sales expertise
- Problem resolution
- Decision-making
- Service upselling
- Reading comprehension
- Problem-solving
- Professional telephone demeanor
- Coordination
- Relationship building
- Grammar
- Building rapport
- Multi-line phone talent
- Warehousing functions
- Customer consulting
- Call center procedures
- Refunds processing
- POS systems expert
- Product sales
- Spreadsheets
- Microsoft outlook
- Account management
- Task prioritization
- Empathy and patience
- Training development aptitude
- Project management
- Promotional support
- Assertiveness
- Merchandise upselling
Certification
Communications Solutions
CS, LLC training programs
Timeline
CSR
Maximus
11.2024 - Current
Furniture Sales Manager
Big Lots
03.2024 - 09.2025
Striper
Midlands Packaging
01.2023 - 11.2023
Agent Representative
Communication Solutions LLC
08.2022 - 12.2022
Bachelor of Science - Human Behavior
Bossier Parish Community College