Teagan Matthews
Georgetown,TX
Summary
Hi I'm Teagan! Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proactive and professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR
J R Excavating
Georgetown, TX
06.2023 - Current
- Provided customer service support to customers over the phone and by email.
- Identified customer needs and provided appropriate solutions.
- Participated in team meetings or training sessions when necessary.
- Updated job knowledge by participating in educational opportunities.
- Ensured compliance with applicable laws and regulations for provision of services.
- Adhered to company's established protocols for handling confidential data.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Consulted with customers regarding needs and addressed concerns.
- Handled customer inquiries and complaints in a timely manner.
- Processed orders, forms, applications, and requests.
- Researched required information using available resources.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Gathered feedback from customers regarding products and services.
- Organized daily work schedules for staff, assigning duties and responsibilities accordingly.
- Responded promptly to customer inquiries or complaints regarding products or services provided by the company.
- Served as liaison between management team members and front-line staff in order to facilitate communication flow.
- Delegated duties to employees based on skillset.
- Delegated work to staff, setting priorities and goals.
- Provided expert customer service and support to customers, including troubleshooting technical issues.
- Trained new customer service representatives on company policies and procedures.
- Handled escalated customer complaints with professionalism and empathy.
- Collaborated with cross-functional teams to identify root causes of issues faced by customers during their interactions with us.
- Coached team members on various aspects related to their roles such as soft skills training, sales techniques.
- Ensured compliance with applicable regulations while delivering excellent customer service.
- Managed workflow efficiently within a fast-paced environment while maintaining high standards of accuracy and quality control.
- Performed additional tasks as assigned by senior management.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Spirit Halloween
08.2022 - 11.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved conflicts between team members in an effective manner.
- Served as a liaison between staff members and senior management personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed variety of physical labor tasks.
- Supervised staff in a variety of tasks to ensure efficient operations.
- Opened store in accordance with corporate policies and procedures.
- Managed the cash register, processed payments, and handled returns and exchanges.
- Performed opening and closing duties such as setting up registers and balancing drawers.
Cashier
Michaels
01.2020 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered phone calls to assist customers with questions and orders.
Education
Associate Degree -
Austin Community College
Austin, TX10.2024
High School Diploma -
Liberty Hill High School
Liberty Hill, TX01.2021
Skills
- Strong organizational skills
- Time-management skills
- Exceptional communication skills
- Ability to work independently
- Ability to work as part of a team
- Ability to lead a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Ability to keep up in a fast-paced environment
- Complaint Handling
- Complaint resolution
- Call center experience
- Inbound and Outbound Calling
- De-Escalation Techniques
- Client Relations
- Account Management
- Retail Marketing
- Courteous demeanor
- Microsoft PowerPoint
- Escalation management
- Refunds processing
- Calm Demeanor
- Multi-Task Management
- Microsoft Excel
- Call Center Operations
- Administrative Support
- Researching
- Training development aptitude
- Store maintenance
- Customer Service
- Staff Training
- High-energy attitude
- Customer Relationship Management (CRM)
- Building rapport
- Tactful and diplomatic
- Dispute Resolution
- Call center procedures
- Grammar
- Key stakeholder relationship building
- Credit card payment processing
- Paperwork Processing
- Lead Generation
- Data Entry
- Scheduling
- Call Management
Certification
TABC tobacco & alcohol sales
Timeline
CSR
J R Excavating
06.2023 - Current
Assistant Manager
Spirit Halloween
08.2022 - 11.2022
Cashier
Michaels
01.2020 - 01.2022
Associate Degree -
Austin Community College
High School Diploma -
Liberty Hill High School