Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jade Shell

Las Vegas,NV

Summary

Customer service representative with proven ability to establish report with clients. Motivated customer service representative with top experience in a fast paced environment, proven strong customer satisfaction and contribute to company success.

Overview

5
5
years of professional experience

Work History

Outbound CSR 1

Quest Diagnostics
Las Vegas
10.2024 - Current
  • Managed multiple tasks while maintaining excellent attention to detail.
  • Assisted with the placement of orders.
  • Processed a high volume of calls daily with a call management system and web-based communications.
  • Maintained current knowledge of company's products and services.

Delivery Associate

Eagle Route
Portland, OR
06.2024 - 07.2024
  • Loaded delivery truck with company products according to the daily route plan.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Maintained accurate logbook of deliveries

Central Sterile Processing Technician

Intermountain Healthcare
Murray , UT
02.2024 - 05.2024
  • Performed daily maintenance on all Central Processing Unit equipment and ensured proper functioning.
  • Maintained a safe work environment by following safety protocols while handling hazardous materials.
  • Participated in regular team meetings in order to discuss process improvements related to Central Processing Units.

Vehicle Support Specialist

Tesla
Draper, UT
10.2023 - 01.2024
  • Own customer experience with basic understanding and empathy.
  • Provided technical support to customers via phone.
  • Documented customer inquiries and efficiently de-escalates situations by providing resolutions in troubleshooting software.

Customer Service Representative

Anthem
Las Vegas, NV
01.2023 - 09.2023
  • Answered customer inquiries via phone and email.
  • Provided accurate information regarding policies and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Conducted regular follow-up calls with customers to resolve their issues.

Learning Ambassador/Transportation Associate

Amazon
Las Vegas, NV
08.2020 - 11.2022
  • Conducted one-on-one or group tutorials for new hires, informed them on work guidelines and responsibilities
  • Drove loaded/unloaded '53' trailers to designated dock door or parking slip.
  • Performed Yard Audit to secure safety strap is applied on loaded trailers and verify every trailer is parked in their assigned slip.
  • Conduct trailer inspection and process service repairs when necessary.

Pharmacy Technician

Walgreen's Pharmacy
Las Vegas, NV
08.2021 - 09.2022
  • Provided customer service via drive-thru and front counter.
  • Ensured HIPAA compliance related to pharmacy operations.
  • Performed data entry for patient profiles, billing information, and prescription orders.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.

Education

High School Diploma -

Canyon Springs High School
North Las Vegas, NV
06-2014

Skills

  • Strong client relations
  • Conflict Resolutions
  • Strong organizational skills
  • Excellent communication skills
  • Creative problem solver
  • Workflow knowledge

Timeline

Outbound CSR 1

Quest Diagnostics
10.2024 - Current

Delivery Associate

Eagle Route
06.2024 - 07.2024

Central Sterile Processing Technician

Intermountain Healthcare
02.2024 - 05.2024

Vehicle Support Specialist

Tesla
10.2023 - 01.2024

Customer Service Representative

Anthem
01.2023 - 09.2023

Pharmacy Technician

Walgreen's Pharmacy
08.2021 - 09.2022

Learning Ambassador/Transportation Associate

Amazon
08.2020 - 11.2022

High School Diploma -

Canyon Springs High School

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