Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

JANNICKE THOMMESSEN

Orlando,FL

Summary

Looking to interview and start immediately

Highly motivated and outgoing female from Norway with a background from the military is now seeking new opportunities in Orlando. Organized and passionate candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Active Selling Coworker(HL3)/ HFB 1&HFB2 Coworker

IKEA
06.2019 - Current
  • Acting as an expert and consultant on a broad range of home furnishing solutions, products and service to inspire and inform all our customers.
  • Describe products or service to customers and accurately explain details and care of the merchandise.
  • Keeping our sales floor tidy, priced and fully stocked to give customers a positive shopping experience.
  • Answer customer questions and offer details about products and services while efficiently processing orders and managing account details either with S.Ä.L.J.Ä or through i-SELL
  • Helping customers in individual departments and helping customers at Self-Serve, Customer Service (Cash-lanes, Home Delivery and Click&Collect with load out.
  • Delivery/Assembly (Taskrabbit)/Credit Card/IKEA FAMILY handling
  • In the sentence of ''what is good for our customers is also good for IKEA - Ingvar Kamprad). Finding better solutions and added more combinations of our sofa's and sleeper sofa families on the www.ikea.com/us, partnering with HFB 1 country manager Tim Beaver and Kimberly Kronberger. Used examples from IKEA Norway website to increase sales for the IKEA US market.
  • Partnering with SSS team to help out in sales regarding out of stock articles (or articles that are beeing discotinued) that are available from other IKEA stores in country for our IKEA Orlando customers.
  • Enhanced customer satisfaction with personalized product recommendations and attentive service.
  • Increased sales revenue by implementing active selling techniques from Team Leads now called Shopkeepers and building strong customer relationships.
  • Assembling display products for our compact area or room sets for the introduction of new products.
  • Guiding customers toward top-selling and prioritized products.

Customer Service Representative (HL3)

IKEA
09.2018 - 06.2019
  • Describe products or services to customers and accurately explain details and care of merchandise
  • Answer customer questions and offer details about products and services while efficiently processing orders and managing account details
  • Cash, credit/debit card handling
  • Customer Service/returns and exchange, FSHO (Full serve hand out)

Substitute Teacher

Sinsen skole (Elementary School)
12.2016 - 06.2018
  • Implemented prepared lesson plans in established classrooms.
  • Worked with principal's office on disciplinary and safety issues.
  • Maintained a safe and orderly classroom.
  • Supervised students in classroom and playground.
  • Reported incidents to supervisory staff.

Customer Service Representative Rep. / Backoffice

Wenaas sport og fritid AS (Wenaas Nordic AS)
04.2011 - 12.2015
  • Achieved sales goals and service performance requirements of $5800 through new customer sales.
  • Described product to customers and accurately explained details and care of merchandise.
  • Helped drive sales goals and achieve monthly quotas.
  • Assisted in creating pre-season marketing plans to support department and divisional strategies.
  • Answered average of 550 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Set up and explained new membership contracts.
  • Participating on a yearly warehouse sales event twice a year.
  • Customer Service

Sales Consultant

Leangbukta Båtsenter AS (Yamaha Båtsenter AS)
03.2005 - 12.2009
  • Primary sale of boats and engines as well as boat equipment, preparation of new boats (and used). Calculation of goods, ordering of goods and establishing good relationship and service to existing and new customers.
  • Provided pricing information to customers regarding specific products.
  • Set up contracts.
  • Negotiate rates
  • Delivered and scheduled service reports of outboard and inboard engines.

Sales Consultant

Båtsport AS
02.2004 - 03.2005
  • Direct sales of boats/engines and boat equipments. Calculation of goods, ordering of goods.
  • Responsible for storage by the end of summer through the winter for the customers.
  • Service of all outboard engines from 4hp-9,9/15 hp.

Assistant Store Manager

G-Sport AS dept. Mortensrud
10.2001 - 11.2004
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Recommended merchandise to customers based on their needs and preferences.
  • Verified that all customers received receipts for their purchases.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Built relationships with customers to increase likelihood of repeat business.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Preserved a perfect attendance record for 12 months.
  • Responsible for all assembly of bicycle and ski equipment.

Sales and Administration Manager

S.A.T.S dept. Ski/S.P.E.N.S.T
09.2003 - 02.2004
  • Responsible of database conversion during merging of current S.A.T.S to Spenst Ski.
  • Billing and registration of new and current members.
  • Communication with collection companies for unpaid memberships.
  • Customer Service.

Go Cart Assistance

Norsk Go Kart Senter AS
09.1999 - 12.2003
  • Responsible for the race track security and safety.
  • Training of safety to employees and costumers
  • Responsible for Maintenance of Norsk Go Kart
  • Costumer service

Sales Consultant

Båtsport AS
05.2002 - 08.2002
  • Part Time
  • Direct sales of boats/engines and boat equipments.
  • Calculation of goods, ordering of goods.
  • Responsible for storage by the end of summer through the winter for the customers.
  • Service of all outboard engines from 4hp-9,9/15 hp.

Retail Sales Associate

Båtsport AS
03.1998 - 07.1998
  • Sales via phone orders
  • Cashier
  • Store maintenance

Education

Associate Degree in Travel - Two-year certification in Travel and Tourism studies (ITTA)

Treider College
Oslo
2003

Norwegian Defence Home Guard (Heimevernet = The Home Guard)
Lutvann

Initial compulsory military service in the Norwegian Royal Marines

Norwegian Royal Marines / Norwegian Armed Forces
Stavanger
1999

High School Diploma -

Oslo Commerce School /Oslo Handelsgymnasium, High School
Oslo
1998

Norwegian Boat Drivers Licence
Asker
2006

Hunting Proficiency Test/License

The Norwegian Association of Hunter and Anglers
Oslo
2016

Skills

  • Creative problem solving
  • Personable and outgoing
  • Punctual
  • Highly competitive
  • Proficiency with CRM systems/GARP
  • Self-motivated
  • Strong client relations
  • Exceptional communication skills
  • Long work experience from retail and sales business
  • Independent - Effective
  • Loyal - Enduring
  • Interpersonal skills
  • International sales support

Hobbies

  • Played 10- years in 1. divisions female Hockey League
  • Boating
  • Golf
  • Hiking / outdoor living
  • Downhill and cross country skiing
  • Travel
  • Tennis

Timeline

Active Selling Coworker(HL3)/ HFB 1&HFB2 Coworker

IKEA
06.2019 - Current

Customer Service Representative (HL3)

IKEA
09.2018 - 06.2019

Substitute Teacher

Sinsen skole (Elementary School)
12.2016 - 06.2018

Customer Service Representative Rep. / Backoffice

Wenaas sport og fritid AS (Wenaas Nordic AS)
04.2011 - 12.2015

Sales Consultant

Leangbukta Båtsenter AS (Yamaha Båtsenter AS)
03.2005 - 12.2009

Sales Consultant

Båtsport AS
02.2004 - 03.2005

Sales and Administration Manager

S.A.T.S dept. Ski/S.P.E.N.S.T
09.2003 - 02.2004

Sales Consultant

Båtsport AS
05.2002 - 08.2002

Assistant Store Manager

G-Sport AS dept. Mortensrud
10.2001 - 11.2004

Go Cart Assistance

Norsk Go Kart Senter AS
09.1999 - 12.2003

Retail Sales Associate

Båtsport AS
03.1998 - 07.1998

Associate Degree in Travel - Two-year certification in Travel and Tourism studies (ITTA)

Treider College

Norwegian Defence Home Guard (Heimevernet = The Home Guard)

Initial compulsory military service in the Norwegian Royal Marines

Norwegian Royal Marines / Norwegian Armed Forces

High School Diploma -

Oslo Commerce School /Oslo Handelsgymnasium, High School

Norwegian Boat Drivers Licence

Hunting Proficiency Test/License

The Norwegian Association of Hunter and Anglers

Similar Profiles

CREATE PROFILE
JANNICKE THOMMESSEN