Crystal Hawthorne
Bentonia,MS
Summary
Over twenty (20) years of experience in customer service and general office environments. Talented professional with keen eye for detail, and excellent customer service skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Loan Assistant, CSR, Teller
First Bank
Madison, MS
05.2024 - Current
- Assisted in processing loan applications, ensuring compliance with bank policies and regulations.
- Coordinated communication between clients and loan officers to facilitate efficient loan closings.
- Reviewed financial documentation for accuracy, enhancing overall application quality and reducing processing time.
- Implemented organizational strategies for managing loan files, increasing retrieval efficiency by streamlining workflows.
- Led initiatives to enhance customer service standards within the loan department, increasing client satisfaction ratings significantly.
- Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
- Maintained organized records, facilitating efficient retrieval of information for audits and regulatory examinations.
- Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
- Collaborated with Loan Officers to ensure accurate documentation and compliance with lending regulations.
- Assembled important paperwork and disclosures for borrower.
- Communicated with customers daily to request information and complete paperwork.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
Senior Cosmetologist
Lynn's Place
03.2009 - Current
- Enhanced client satisfaction by providing personalized consultations and recommending suitable products.
- Increased salon revenue by offering innovative services, including specialized hair treatments and makeup applications.
- Mentored junior cosmetologists, imparting valuable technical skills and fostering a positive work environment.
- Established loyal clientele through exceptional customer service and follow-up communication.
Bank Teller
Renasant Bank
04.2015 - 03.2016
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawers, ensuring accuracy and compliance with bank policies.
Front Desk Receptionist
Custom Tailoring by Al
11.2011 - 12.2012
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Customer Service Representative
Stewart & Services
10.2008 - 11.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
CMS
Loomis
10.2005 - 09.2008
- Serve as a key holder to the department.
- Process large deposits in a timely manner and maintain daily inventory counts of cash for several large banks.
- Process the money for federal reserve, pack the money for the ATM, process ATM deposits and work the coin machine.
- Answer the phones and take messages/transfer calls.
- Research deposit errors and correct.
Education
Cosmetology
Magnolia Cosmetology
JacksonHigh School Diploma - undefined
Yazoo County High School
Yazoo City, MS05-1996
Skills
- Large check/cash deposits
- Management
- Inventory Control
- Shipping and Receiving
- Telephone Inquires
- Customer Services
- Multi-line Phone usage
- Strong Communication Skills
- Strong Organizational skills
- Strong sells skills
- Following directions and listening skills
- Excellent communication skills
- Problem solver and fast learner
- Energetic work attitude
- Appointment Scheduling
- Typing/10key
- Strong collection skills
- Processing loan applications
- Closing loans out for office
- Credits / debit bank transactions
Certification
Cosmetology License
Timeline
Loan Assistant, CSR, Teller
First Bank
05.2024 - Current
Bank Teller
Renasant Bank
04.2015 - 03.2016
Front Desk Receptionist
Custom Tailoring by Al
11.2011 - 12.2012
Senior Cosmetologist
Lynn's Place
03.2009 - Current
Customer Service Representative
Stewart & Services
10.2008 - 11.2011
CMS
Loomis
10.2005 - 09.2008
High School Diploma - undefined
Yazoo County High School
Cosmetology
Magnolia Cosmetology