Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Ramirez

San Antonio,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help our team achieve company goals. Talented and skilled at completing daily assignments and contributing to team success. Always willing to help without needing to be asked. Very reliable when needed.

Overview

11
11
years of professional experience

Work History

Loan Processing Team Lead

Frost Bank
07.2021 - Current
  • Train new employees on different loan products our company offers.
  • Train new employees on monthly duties.
  • Book loans when assigned to me daily.
  • Assist with questions from bankers about customer loans.
  • Deposit funds into customer accounts from loan proceeds.
  • Create Cashier's checks for external payoff being sent out.
  • Maintenance any loans that need to be maintenances.
  • Assist supervisor on any duties that need to be done.
  • Assist my team members with any help they may need with any questions they have on loans.
  • When supervisor is out responsible for counting and sending loan numbers to appropriate personnel.

Loan Processing Specialist II

Frost Bank
01.2020 - 07.2021
  • Responsible for reviewing complex consumer loan documents as well as input to loan system for completeness and accuracy, this all includes all procedures associated with booking and funding loans
  • Responsible for verifying all loan documents is received and checking for accuracy and completeness.
  • Notifying appropriate bank personnel of any errors/missing documents found.
  • Responsible for debiting customer accounts for fees. Preparing general ledger tickets, monetary tickets to be turned in day of booking.
  • We also ensure accuracy from previous day booked loans and maintenance loan if needed.

Loan Data Entry Clerk

Frost Bank
04.2019 - 06.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Input maintenance sheets on Commercial and Installment Loans account.
  • Correctly code and identify type of loan payments.
  • Create Cashier's check for over payment of loans being paid off.
  • Balance payment batches at the end of day.
  • Correctly coding Habitat payments.
  • Identified data entry errors and reported to necessary departments to prevent later issues such as duplication or data degradation.
  • Helped with check back verification when Eddie was out to make sure payments and maintenances were inputted correctly.

Coin Vault Teller

Frost Bank
02.2016 - 03.2019
  • Counted, verified and handled bank deposits and armored car transactions.
  • Handled various accounting transactions.
  • Reconcile offsite processed coin deposits and insuring our customers received accurate credit.
  • Balance blotters from payments being processed in Links at end of day.
  • Order coin weekly when inventory got low for my area.
  • Credit branch GL accounts when coin deposits came in.
  • Developed and maintained internal and external relationships.
  • Load/unload wagon cart with bags/boxes of coin.

Assistant Manager

Speedy Cash Loans
03.2013 - 02.2016
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Processed payday and title loans
  • Cashed payroll and income tax checks
  • Sold/cashed money orders
  • Processed bill payments
  • Cross-selling our products we offered
  • Balanced Vault daily between shift changes
  • Verified cash coming in from armor car carriers before adding to our vault.
  • Balanced reports from previous day.
  • Ensured clean and safe work environment at all times.
  • Assisted with training new team members in company policies procedures and standards.

Education

GED -

San Antonio College
San Antonio, TX

Skills

  • Overseeing Employees
  • Workflow Processes
  • 5 years in customer service
  • Fast learner
  • Works well with others
  • Works well in multi-task environment
  • Cash Management
  • Large cash/check deposits
  • Excellent communication skills
  • Good listening skills
  • Energetic work attitude
  • Funding
  • Leadership Skills
  • Data Entry

Timeline

Loan Processing Team Lead

Frost Bank
07.2021 - Current

Loan Processing Specialist II

Frost Bank
01.2020 - 07.2021

Loan Data Entry Clerk

Frost Bank
04.2019 - 06.2020

Coin Vault Teller

Frost Bank
02.2016 - 03.2019

Assistant Manager

Speedy Cash Loans
03.2013 - 02.2016

GED -

San Antonio College

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Stephanie Ramirez