Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chimere Lindsay

Chimere Lindsay

Riverview,FL

Summary

I am a self-starter Customer Service Rep. I’m always looking for ways to advance my knowledge and position within a company. I have 18 years of experience in customer service.

Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills. Three years of team lead experience.

Overview

26
26
years of professional experience
1
1
Certification

Work History

CSR

BrownCo, JP Morgan Invest
01.2000 - 02.2010
  • Supervisor: Joe Alteri (813) 584-3016 ext. 44540
  • Assisted clients with account inquiries, ensuring accurate and timely responses.
  • Processed transactions efficiently, maintaining high levels of accuracy and attention to detail.
  • Collaborated with team members to streamline customer service processes, enhancing client experience.
  • Trained new staff on customer service protocols and best practices for enhanced operational efficiency.

Team Leader

HSA Bank, Webster Bank
09.2024 - Current
  • Led team in achieving operational goals through effective communication and collaboration. Ten Years.
  • Implemented process improvements to enhance workflow efficiency and reduce downtime.
  • Mentored junior staff, fostering skill development and promoting a culture of teamwork.
  • Coordinated project timelines and resources to ensure timely completion of objectives.
  • Analyzed team performance metrics to identify areas for improvement and drive results.
  • Handling 60+ calls a day.

Escalation Specialist

Bank Of America
11.2010 - 05.2019
  • Work From Home
  • Supervisor: Kim Blake
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Monitored account activity to identify potential issues, proactively addressing concerns with clients.
  • Developed knowledge of financial products, enabling informed assistance to customers' investment inquiries.
  • Taking 60+ calls a day.

CSR

Skyes
01.2011 - 12.2015
  • Work From Home
  • Supervisor: Anj Stinet
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

CSR

Verizon Wireless
06.2008 - 12.2010
  • Supervisor: Sybil Greaves
  • Inbound call from account holder with questions about their wireless phone service.

CSR

JP Morgan Retirement Services
02.2006 - 12.2009
  • Supervisor: Gaymell Hardenmen
  • Took 60+ calls from account holders wanting investment advice on brokerage account or placing trades for them.

CSR

Aetna (Temp. Wes staff)
02.2008 - 12.2008
  • Supervisor: Juan Mendez
  • Took 80 + calls per day from account holders who had questions about their insurance plans.

Education

Bachelor of Science - Advanced Communications

University of Central Florida
Orlando, FL
05-2004

Communications TV & Radio, Minor Psychology

Valencia Community College
Orlando, FL
01.2011

Diploma -

Hillsborough High School
Tampa, FL
05.1998

Skills

  • More than 15 years of experience directing large-volume call center and help desk operations
  • Over six years of management experience altogether
  • Proven ability to hire, train, and lead highly effective teams and programs
  • Consistent record of meeting or exceeding all customer service and technical support goals
  • Adept at coordinating major hardware, operating system, and software implementations, as well as coordinating movement of resources
  • Series 7 lic
  • Strong background in inventory control, shipping, and receiving
  • Highly familiar with directing personnel training, end user support, and reporting functions Outstanding presentation and communication skills Multiple certifications, including MCSE 2000
  • 3 years providing clients with pre- broker assistants, and financial advice
  • Microsoft Windows 7-8
  • Power Point
  • Microsoft Windows Excel
  • Call center experience

Certification

  • Licensed Series 7

Timeline

Team Leader

HSA Bank, Webster Bank
09.2024 - Current

CSR

Skyes
01.2011 - 12.2015

Escalation Specialist

Bank Of America
11.2010 - 05.2019

CSR

Verizon Wireless
06.2008 - 12.2010

CSR

Aetna (Temp. Wes staff)
02.2008 - 12.2008

CSR

JP Morgan Retirement Services
02.2006 - 12.2009

CSR

BrownCo, JP Morgan Invest
01.2000 - 02.2010

Bachelor of Science - Advanced Communications

University of Central Florida

Communications TV & Radio, Minor Psychology

Valencia Community College

Diploma -

Hillsborough High School

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