Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Cashion

Arlington

Summary

Knowledgeable Customer Service with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.

Overview

9
9
years of professional experience

Work History

CSR

YourNewDoor.com
01.2024 - 12.2024
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

CSR/Dispatcher

Superior AC & Heat
12.2023 - 01.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.

CSR/Dispatcher

One Hour Air Hour
11.2022 - 12.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.

Retail Associate

Macy’s
10.2022 - 01.2023
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Helped customers complete purchases, locate items, and join reward programs.

Operations Dispatcher, Supervisor/Managerial

Six Flags
06.2020 - 09.2022
  • Enhanced operational efficiency by expertly coordinating and dispatching resources to meet service demands.
  • Exhibited strong problem-solving skills by developing creative solutions to complex logistical challenges faced within the operations environment.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Operations Dispatcher

Six Flags
09.2017 - 03.2020
  • Streamlined communication between departments with thorough documentation of dispatcher actions and timely updates.
  • Demonstrated adaptability under pressure by successfully managing multiple competing priorities during high-volume periods or unexpected events.
  • Collaborated with management to develop new processes that improved overall operations and customer satisfaction.

Ride Operator

Six Flags
06.2016 - 08.2017
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.

Education

High School Diploma -

Birdville High School
Hurst, TX
01.2015

Skills

  • Microsoft office, Office experience(7 years), Payroll, Supervising experience (2 years), administrative experience (7 years), Customer Service Experience (8 years), Trainer (7 years)
  • Call center experience
  • Customer service
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Administrative support
  • Microsoft Excel
  • Call center operations
  • Microsoft Office
  • Appointment scheduling
  • Follow-up skills
  • Filing

Timeline

CSR

YourNewDoor.com
01.2024 - 12.2024

CSR/Dispatcher

Superior AC & Heat
12.2023 - 01.2024

CSR/Dispatcher

One Hour Air Hour
11.2022 - 12.2023

Retail Associate

Macy’s
10.2022 - 01.2023

Operations Dispatcher, Supervisor/Managerial

Six Flags
06.2020 - 09.2022

Operations Dispatcher

Six Flags
09.2017 - 03.2020

Ride Operator

Six Flags
06.2016 - 08.2017

High School Diploma -

Birdville High School

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