Kellie Ambrose
Green Bay Packaging
Ashtabula
9
years of professional experience
Dynamic customer service professional with a proven track record at Green Bay Packaging, excelling in problem resolution and relationship building. Adept at utilizing CRM software to enhance customer satisfaction and streamline operations. Recognized for outstanding communication skills and a commitment to delivering exceptional service experiences.
Work History
CSR
1 Year 1 Month- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer accounts using CRM software to track interactions and ensure satisfaction.
- Processed orders and returns, maintaining accuracy in inventory management systems.
- Collaborated with team members to enhance customer service workflows and improve response times.
Pro Shop Attendant
1 Year 2 Months- Assisted customers with equipment selection and rental processes, enhancing overall satisfaction.
- Maintained organized inventory of golf supplies and merchandise, ensuring accurate stock levels.
- Operated point-of-sale system for transactions, contributing to efficient customer service experiences.
- Provided guidance on course conditions and recommendations to enhance player enjoyment.
- Collaborated with team members to execute daily operations smoothly during busy periods.
- Developed promotional displays for merchandise, increasing product visibility and sales opportunities.
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Utilized knowledge of golf rules and regulations to educate customers about various game aspects effectively.
- Assisted in inventory management, ensuring accurate tracking of products and timely restocking of items.
- Collaborated with fellow staff members to foster a positive work atmosphere and improve overall team performance.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Developed strong rapport with customers by offering personalized recommendations based on their specific needs.
- Monitored guest activity at driving range areas, enforcing safety rules and maintaining a secure environment for all visitors.
- Maintained an organized and visually appealing store environment, contributing to a positive customer experience.
- Provided expert advice on golf equipment, assisting customers in making informed purchasing decisions.
Hotel Manager
9 Months- Managed daily hotel operations to ensure guest satisfaction and operational efficiency.
- Trained and supervised front desk staff, enhancing service quality and team performance.
- Implemented inventory management systems to optimize resource allocation and reduce costs.
- Developed and enforced standard operating procedures for housekeeping and maintenance teams.
- Analyzed guest feedback to identify areas for improvement in services and amenities offered.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Developed and implemented marketing strategies to promote hotel services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
Gutter Installer
6 Years 7 Months- Installed residential and commercial gutter systems, ensuring proper alignment and functionality.
- Assessed site conditions to recommend optimal gutter solutions tailored to client needs.
- Utilized advanced tools and equipment for efficient installation and repair of gutters.
- Trained apprentices on best practices for gutter installation, safety protocols, and tool usage.
- Streamlined workflow processes to enhance efficiency in gutter system installations and repairs.
- Conducted regular maintenance checks on installed systems to ensure long-term performance reliability.
- Coordinated with clients to schedule installations, providing exceptional customer service throughout projects.
- Resolved complex installation challenges by applying problem-solving skills and industry knowledge effectively.
- Enhanced curb appeal for clients'' homes with aesthetically pleasing and functional gutter designs tailored to individual preferences.
- Maintained a safe working environment by adhering to safety protocols and guidelines while installing gutters.
- Erected scaffolding and ladders to reach gutter heights.
- Maintained good housekeeping on job site and company truck and kept accurate tool inventory.
- Installed downspouts, elbows and materials in existing and new construction homes.
- Loaded materials onto trucks and logged usage.
- Ensured proper water flow and drainage by routinely maintaining and repairing gutter systems.
- Provided excellent customer service, addressing client concerns, and ensuring their complete satisfaction with the finished product.
- Reduced company expenses by efficiently utilizing tools and materials during the installation process.
- Exceeded client expectations by customizing solutions based on specific needs regarding size, style, material type for gutters.
- Improved gutter system efficiency by accurately measuring, cutting, and installing materials.
- Boosted long-term functionality of installed gutters through regular maintenance check-ups postinstallation.
- Completed projects ahead of schedule due to efficient time management skills during the course of each installation assignment.
- Prevented property damage from water leakage by ensuring accurate sealing of joints between gutter sections during installation.
- Continuously improved gutter installation skills by attending industry conferences, workshops, and staying up-to-date on the latest tools and technologies.
- Increased project completion rates with diligent work ethic and attention to detail in gutter installations.
- Collaborated effectively with team members for seamless gutter installation projects.
- Assisted in training new hires on proper techniques for measuring, cutting, and installing gutters, contributing to a skilled workforce within the company.
Education
Associate of Science - Nursing
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Microsoft outlook
Scheduling
Follow-up skills
Call management
Product knowledge
Paperwork processing
Appointment scheduling
Order processing
Team development
Documentation
Administrative support
Data collection
Customer relationship management (CRM)
Prioritization
Staff training
De-escalation techniques
Building rapport
Technical support
Quality control
Clerical support
Live chat support
Filing
Dispute resolution
Customer education
Product sales
Product and service solutions
Sales expertise
Assertiveness
Order fulfillment
Recordkeeping strengths
Account updating
Account management
Reading comprehension
Spreadsheets
Service upselling
Office equipment proficiency
Staff education and training
Conflict mediation
Proofreading
Stock management
Product promotion
Document control
Quality assurance controls
Escalation management
Sales closing
POS systems expert
Product education
Business development
Timeline
CSR
Green Bay Packaging
07.2025 - CurrentRead More
Hotel Manager
The Riverbend Hotel
09.2024 - 06.2025Read More
Pro Shop Attendant
Hemlock Springs Golf Club
05.2024 - 07.2025Read More
Gutter Installer
Self-employeed
03.2017 - 10.2023Read More
Cuyahoga Community College
Associate of Science from Nursing
Read More