Janice Stevens
Hampton,VA
Summary
Professional with strong background in client / customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring client / customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting client / customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Bus Driver
Easton Coach
06.2021 - Current
- Ensured passenger safety through adherence to traffic regulations and company policies.
- Conducted pre-trip inspections to maintain vehicle safety and operational readiness.
- Assisted passengers with boarding and disembarking, providing exceptional customer service.
- Navigated diverse routes efficiently, optimizing travel time and ensuring timely arrivals.
- Enhanced passenger satisfaction by providing timely, courteous service and addressing concerns promptly.
- Inspected bus for any mechanical issues before departure.
Bus Driver
Blue Green Vacations
03.2013 - 08.2020
- Facilitated prompt pick-ups and drop-offs by accurately planning routes based on passenger requirements or event schedules.
- Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience for all riders.
- Promoted accessibility by assisting disabled passengers with wheelchair lifts or other specialized equipment as needed.
- Enhanced passenger satisfaction by providing friendly and efficient service during shuttle bus rides.
Medical Records Specialist / Student Volunteer
Riverside Regional Medical Center
12.2016 - 06.2018
- Managed patient record requests and ensured compliance with HIPAA regulations.
- Implemented electronic health record (EHR) systems to improve data retrieval efficiency.
Education
No Degree - Certified Medical Administration Assistant
New Horizons
Hampton, VA03-2017
No Degree - Certified Medical Assistance
New Horizion
Hampton, VA11-2015
Skills
- Organization skills
- Verbal and written communication
- Clerical support
- Information protection
- Security awareness
- Travel coordination
- Front desk operations
- Calm demeanor
- Customer and client relations
- Greeting and seating clients
Timeline
Bus Driver
Easton Coach
06.2021 - Current
Medical Records Specialist / Student Volunteer
Riverside Regional Medical Center
12.2016 - 06.2018
Bus Driver
Blue Green Vacations
03.2013 - 08.2020
No Degree - Certified Medical Administration Assistant
New Horizons
No Degree - Certified Medical Assistance
New Horizion
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