Janice Utnik
Triangle,VA
Summary
Customer-focused Retail Kiosk Manager with 10 years of retail customer service and sales experience. Business-minded people-person with proven and documented success winning and keeping customers and helping management improve marketing and boost sales volume. Driven to deliver spotless store, organized to perfection for record-setting sales.
Overview
11
11
years of professional experience
Work History
Retail Kiosk Manager
Toy Wizard
Woodbridge, Virginia
10.2022 - Current
- Ensured kiosks were stocked with merchandise and promotional materials.
- Monitored customer feedback to identify opportunities for improvement of the kiosk experience.
- Trained new staff on operating procedures, safety protocols, and customer service standards.
- Maintained accurate records of inventory levels and transactions.
- Coordinated with vendors to order supplies and restock merchandise when necessary.
- Assisted customers with product selection, payment processing, and troubleshooting issues.
Retail Kiosk Manager/owner
Sunny Day Shades
Woodbridge, VA
02.2014 - 04.2023
- Ensured kiosks were stocked with merchandise and promotional materials.
- Monitored customer feedback to identify opportunities for improvement of the kiosk experience.
- Trained new staff on operating procedures, safety protocols, and customer service standards.
- Maintained accurate records of inventory levels and transactions.
- Coordinated with vendors to order supplies and restock merchandise when necessary.
- Assisted customers with product selection, payment processing, and troubleshooting issues.
Education
High School Diploma -
Pasig National High School
Philippines03-2010
Skills
- Scheduling Coordination
- Store maintenance
- Retail Sales
- Professional Demeanor
- Analytical Thinking
- Ordering merchandise
- KPI Tracking
- Customer Service Management
- Inventory Management
- Customer experience
Timeline
Retail Kiosk Manager
Toy Wizard
10.2022 - Current
Retail Kiosk Manager/owner
Sunny Day Shades
02.2014 - 04.2023
High School Diploma -
Pasig National High School