Kora Jensen
Food & Beverage
Orem
Summary
Experienced hospitality professional and dedicated kiosk manager with a strong background in restaurant operations, customer service, and team leadership. Proven ability to thrive in fast-paced environments while maintaining exceptional organization, accuracy, and attention to detail. Skilled in beverage preparation, quality assurance, inventory management, cash handling, and ensuring compliance with health and safety standards. Recognized for delivering outstanding guest experiences through friendly service, effective communication, and efficient multitasking. Adept at managing high-volume operations, resolving customer concerns, and maintaining a clean, well-stocked, and organized work environment. Eager to bring strong hospitality expertise, beverage knowledge, and a passion for customer satisfaction to a bartending position.
Overview
2027
2027
years of professional experience
Work History
Starbucks Kiosk Manager
Kroger
2023 - Current
- Acquired in-depth understanding of drink menu and modifications by employing multiple techniques for mixing, building, blending, and shaking.
- Managed daily operations of kiosk, ensuring efficient customer service and product availability.
- Trained and mentored team members on point-of-sale systems and customer engagement strategies.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed promotional displays to enhance product visibility and drive sales performance.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Operated espresso machines and brewing equipment efficiently during peak hours.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Developed knowledge of coffee varieties to recommend products tailored to customer preferences.
- Led team to enhance operational efficiency through process improvement initiatives.
- Developed and implemented training programs to increase staff productivity and performance.
- Established best practices for workflow management, resulting in increased project completion rates.
Host/BOH Line Cook/Quality Assurance/Food Runner
Chilis's Bar and Grill
2021 - 2023
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted servers by communicating guest needs to ensure satisfaction.
- Maintained cleanliness and organization of entrance area for positive first impressions.
- Prepared ingredients and maintained kitchen organization to support daily operations.
- Executed cooking techniques to produce high-quality dishes consistently.
- Monitored food safety standards, ensuring compliance with health regulations.
- Delivered food orders promptly to ensure customer satisfaction and dining efficiency.
- Assisted servers in maintaining efficient workflow during peak service hours.
- Collaborated with kitchen staff to communicate menu changes and special requests.
Team Member
Burger King
2020 - 2021
- Delivered exceptional customer service in high-pressure environments.
- Operated cash register, ensuring accurate transactions and handling payments efficiently.
- Maintained cleanliness and organization of dining and kitchen areas to meet health standards.
- Assisted in food preparation, adhering to safety and quality protocols.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in a polite and professional manner.
Server
Little Acorn
2018 - 2019
- Delivered exceptional customer service by promptly addressing guest inquiries and requirements.
- Served food and beverages promptly with focused attention to customer needs.
- Efficiently managed food and beverage orders, ensuring accuracy and timely delivery to guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with kitchen staff to maintain seamless communication and expedite order fulfillment.
- Maintained cleanliness and organization of dining areas to enhance guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Landmark
Spanish Fork, UT01-2022
Skills
Retail sales
Customer engagement
Customer loyalty
Beverage service
Food safety
Inventory management
Scheduling coordination
Employee training
Team development
Timeline
Starbucks Kiosk Manager
Kroger
2023 - Current
Host/BOH Line Cook/Quality Assurance/Food Runner
Chilis's Bar and Grill
2021 - 2023
Team Member
Burger King
2020 - 2021
Server
Little Acorn
2018 - 2019
High School Diploma -
Landmark