Janice Villegas
Boca Raton,FL
Summary
Creative and motivated Team Lead & Graphic Design Certified Professional with expertise in screen printing, sublimation, and digital/print media design. Skilled in leading teams, producing high-quality marketing materials, and using top design programs. Flexible, enthusiastic, and ready for a full-time role where leadership and creativity drive results.
Overview
5
5
years of professional experience
Work History
Shift Supervisor, Trainer
Starbucks
Boca Raton, Florida
11.2023 - Current
- Supervised daily operations of team in a fast-paced retail environment.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Trained new employees on company policies and customer service protocols.
- Monitored inventory levels and facilitated restocking of merchandise as necessary.
- Resolved customer complaints by implementing effective solutions to improve satisfaction.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Retail Sales Associate
Autism Thrift Store
Boca Raton, Florida
06.2023 - 10.2023
- Designed and implemented visually appealing product displays in retail environments.
- Sourced high-quality display products and materials through vendor collaboration.
- Restocked inventory to ensure product availability with team members.
- Greeted customers and assisted in locating requested items, enhancing satisfaction and retention.
- Created price tags and merchandise signs for new items.
Lead Cashier/Party Host
La La Land Indoor Playground
Boca Raton, FL
01.2021 - 06.2023
- Trained new cashiers on operational procedures and customer service standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Conducted pre-event meetings with clients to understand their vision and preferences.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Designed event themes and coordinated decorations to enhance party atmosphere.
- Enhanced event ambiance with lighting, sound systems, and special effects tailored to each occasion.
- Managed guest lists and invitations, tracking RSVPs for accurate headcounts.
Education
High School Diploma -
West Boca Raton Community High School
Boca Raton, FL05-2023
Skills
- Visual merchandising
- Problem solving
- Schedule management
- Staff management
- Cash handling
- Graphic design
- Typography
- Inventory management
- Visual communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Supervisor, Trainer
Starbucks
11.2023 - Current
Retail Sales Associate
Autism Thrift Store
06.2023 - 10.2023
Lead Cashier/Party Host
La La Land Indoor Playground
01.2021 - 06.2023
High School Diploma -
West Boca Raton Community High School