Janice White
Port Richey,United States
Summary
Customer Service Representative with 6+ years of experience excelling in high-paced environments. Demonstrates a keen ability to enhance customer satisfaction and exceed sales targets, as evidenced by initiating customer interactions with enthusiasm and successfully meeting sales goals. Skilled in adaptability, leadership, and teamwork, with a strong commitment to providing meticulous attention to detail and fostering positive customer engagements.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Team Lead
Roman Plumbing and Air
Port Richey, FL
05.2024 - 10.2024
- Handling inbound and outbound calls to and from prospective customers.
- Built positive rapport and relationships for high levels of customers
- Implemented company policies and procedures for professional, cohesive customer care.
- Processing various forms of payments.
Customer Service Representative
Veterans one stop roofing
Tarpon springs, Florida, FL
01.2024 - 05.2024
- Initiating customer interactions with enthusiasm
- Promoting company products with authority
- Scheduling free roofing consultations collaboratively
- Exceeded sales targets by 15% through strategic client outreach and relationship building.
Waitress
Zen Kitchen and Bar
Port Richey, fl
05.2023 - 01.2024
- Delivered exceptional service to patrons, fostering a welcoming atmosphere
- Adhered to upscale restaurant service standards with professionalism
- Balanced attention to multiple guests, ensuring consistent service quality
- Ensure accuracy in order taking and billing, maintaining meticulous attention to detail
- Enhanced guest satisfaction through prompt and accurate service delivery.
Welcome Representative
Ensurem
06.2022 - 04.2023
- Boosted sales performance by providing top-notch service over the phone
- Established strong rapport with customers to qualify them for agent discussion
- Exhibited detail-focused approach in note-taking
- Successfully transferred calls to licensed agents, enhancing customer experience
- Contributed to meeting sales goals through effective communication
- Exceeded sales targets by effectively qualifying leads and facilitating warm transfers
- Enhanced customer rapport, ensuring a smooth transition to sales agents, boosting client satisfaction.
Appointment Scheduler
Love Your Bath
03.2021 - 06.2022
- Conducted high-pressure lead-based sales calls
- Scheduled and confirmed appointments for sales team
- Tracked appointment outcomes using Excel
- Maintained accurate records of customer interactions and appointments using Excel
- Boosted team efficiency by expertly scheduling and managing appointments for sales personnel.
Education
HIGH SCHOOL DIPLOMA -
LAND O' LAKES HIGH SCHOOL
05.2017
Skills
- Adaptability
- Leadership
- Creativity
- Teamwork
- Time management
Contact
Port Richey, Florida 34668
Timeline
Customer Service Representative Team Lead
Roman Plumbing and Air
05.2024 - 10.2024
Customer Service Representative
Veterans one stop roofing
01.2024 - 05.2024
Waitress
Zen Kitchen and Bar
05.2023 - 01.2024
Welcome Representative
Ensurem
06.2022 - 04.2023
Appointment Scheduler
Love Your Bath
03.2021 - 06.2022
HIGH SCHOOL DIPLOMA -
LAND O' LAKES HIGH SCHOOL