Janice Williams
Las Vegas,Nevada
Summary
Detail-oriented fulfillment specialist with extensive experience in warehouse operations, team leadership, and training, consistently achieving departmental goals while upholding safety standards and efficiency metrics. Proven ability to uncover critical information and resolve complex cases through strong investigative and research skills, complemented by a collaborative approach that fosters effective team coordination. Recognized for adaptability and a commitment to delivering results through thorough analysis and operational expertise. Eager to leverage a solid background to independently drive data initiatives critical to measuring model accuracy and developing automation features.
Overview
15
15
years of professional experience
Work History
Investigation Specialist I
Amazon
08.2023 - Current
- Investigate Merchant IDs (MIDs) suspected of fraudulent activity through comprehensive pattern analysis and data-driven investigations. Evaluate seller behavior and intent to make informed decisions that protect Amazon's interests. Collaborate with cross-functional teams to identify, investigate, and address potential fraud cases. Guide compliant sellers toward resolution while implementing measures to prevent system exploitation by bad actors. Research and document fraud patterns to establish connections between related accounts, creating detailed fraud ring analysis to prevent future fraudulent behavior. This work helps safeguard Amazon's business channels, legitimate selling partners, and customers.
Machine Data Learning I
Amazon
04.2021 - 08.2023
- The role focused on maintaining a safe work environment while conducting research and analysis to solve complex problems. The position requires delivering project requirements and developing effective solutions within specified deadlines. Through systematic root cause analysis, identified and resolved core issues affecting operational efficiency. A key responsibility involved working directly with sellers to improve their receiving processes and resolve inbound challenges that impact customer experience. The role also included implementing continuous process improvements and developing business-aligned solutions. Additionally, the position involved coaching sellers on best practices and promoting initiatives that deliver measurable business benefits.
Inbound Support Service Representative
Amazon
06.2014 - 04.2021
- The role involved serving as the primary liaison between Corporate Retail teams and the Return Center while maintaining workplace safety standards. Key responsibilities included analyzing and resolving complex receiving issues through creative problem-solving approaches. The position required managing projects to completion, meeting deadlines, and implementing continuous process improvements. A significant achievement included pioneering the implementation of X-ray machine technology to combat customer fraud, while also supporting customer service operations with fraud investigation protocols. The role demanded leadership in cross-departmental initiatives and specialized handling of exceptional receiving cases that fall outside standard procedures. Through these efforts, the position directly contributed to enhanced customer satisfaction and operational efficiency. Consistently demonstrated strong work ethic and reliability in executing these responsibilities, while developing innovative solutions for complex operational challenges.
Warehouse Associate
Amazon
04.2011 - 06.2014
- In this role, I maintained workplace safety standards while managing the gift wrap department and serving as a training ambassador for new employees. Core responsibilities included executing customer orders through picking, packing, scanning, verification, and gift-wrapping processes. The position required maintaining high efficiency standards while adhering to safety protocols. As a training ambassador, the role involved teaching operational procedures and best practices to team members, while simultaneously overseeing gift wrap department operations.
Education
MS - Criminal Justice
Kaplan University
Chicago, Illinois05.2013
Ph.D. - Forensic Psychology
Walden University
Minneapolis, MN05-2027
BAs - Forensic Science and Criminal Justice
University of Nevada Las Vegas
Las Vegas, Nevada01.2009
Skills
- Research and problem solving
- Ability to make decisions
- Fraud Detection
- Strong leadership skills
- Data Analysis
- Adaptability
- Microsoft Experience
- Risk Assessment
- Data Visualization
Activities
Member, UNLV Alumni Association
Volunteer, We Believe Foundation, Inc.
Collaborator, Rover Report
Public Speaker.
Timeline
Investigation Specialist I
Amazon
08.2023 - Current
Machine Data Learning I
Amazon
04.2021 - 08.2023
Inbound Support Service Representative
Amazon
06.2014 - 04.2021
Warehouse Associate
Amazon
04.2011 - 06.2014
BAs - Forensic Science and Criminal Justice
University of Nevada Las Vegas
MS - Criminal Justice
Kaplan University
Ph.D. - Forensic Psychology
Walden University
Communication
I effectively balance my skills as an active listener, adaptive communicator, and speaker to ensure comprehensive understanding and clear delivery of information. I convey information clearly and professionally across various platforms, including email, formal reports, and other documents.