Sada Cummings

•Duties include assisting in fraud investigations and providing support in the recovery of funds lost due to waste, fraud, or abuse

•The incumbent is a member of the DCF DSNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief

•This position is responsible for investigation, calculation and recovery of overpayment claims for public assistance programs (Temporary Cash Assistance, Food Assistance, Medicaid and Refugee Assistance) as a result of pre-eligibility and eligibility investigations for Public Assistance applicants/recipients, community complaints or eligibility staff referrals

•The person occupying this position works to ensure the Benefit Recovery Program is administered in conformity with federal, state and regional policies

•Timely investigates referrals for potential overpayment(s) as a result of fraud, inadvertent household error or agency error

•Analyzes cases and investigative findings by using specific program policies and procedures to determine who is responsible/liable and reason for the overpayment

•Accurately establishes overpayment claims and the dollar amount of overpayments eligible for recoupment, based on current and past Federal and State laws and Public Assistance policies

•Completes referral reviews and claims in accordance with current program requirements

•Takes timely and appropriate corrective action on identified errors through the Quality Management System, management evaluation reviews, and quality control reviews

•Reviews existing information when available, initiates telephone contacts when necessary to validate information or respond to customer inquiries

•Answers general telephone inquiries and exchanges information with other agencies and Department staff

•Assists customers and providers with questions or concerns pertaining to overpayments

•Represents the Department in Fair Hearings or State Attorney cases as assigned

•Attends and participates in supervisory conferences, meetings, trainings, work groups and quality initiatives, as appropriate

•Completes other related duties as assigned

• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Conducted routine and emergency head counts.

• Operated vehicles and equipment to transport packages and mail pieces.
• Planned and cased mail in sequence of delivery for designated route.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

• Greeted customers at counter to fulfill requests and answer questions.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.