Janice Wilson
Charlotte,NC
Summary
Extensive patient care experience skilled in deescalating customer concerns with professionalism. Proficient in Microsoft Office applications which includes Excel. OSHA trained. Nextech front office navigation software. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
41
41
years of professional experience
Work History
Real-Estate Broker
Ed Price & Associates, REALTORS
05.2002 - 11.2023
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences.
- Increased property sales by developing and implementing innovative marketing strategies for residential properties.
Front Desk Insurance Claims Processor
Lupton Dermatology And Skin Care Center
09.2017 - 10.2019
- Maximized claim efficiency by thoroughly reviewing and analyzing insurance claims.
- Streamlined communication with clients by maintaining comprehensive documentation of all claims-related correspondence.
- Collected premiums and issued accurate receipts.
- Determined appropriateness of payers to protect organization and minimize risk.
Rehabilitation Technician
Lindley Habilitation Services
03.2015 - 01.2017
- Work with adult clients & children with developmental/physical disabilities in a home health setting
- Document client activities during daily sessions and administer medications as prescribed by doctors
- Utilize medical training to respond to on-going medical issues such as seizures.
Healthcare Professional
Presbyterian Home Institution
05.1983 - 11.1987
- Assist geriatric patients with daily hygiene while ensuring compliance with policies
- Document client activities, report illnesses, and unusual behavior to RN/LPN nursing staff
- Charged with overseeing the operations of a floor-unit bed health care facility
- Periodically met with client's family members to ensure that organizational goals were always met.
Education
Associate of Applied Science - Health Management Technology
Guilford Technical Community College
Jamestown, NC05.2018
Medical Office Administration Certificate
Guilford Technical Community College
Jamestown, NC12.2015
Skills
- Customer Service
- Professionalism
- Business Management Principles
- Insurance verifying
- Healthcare administration
Timeline
Front Desk Insurance Claims Processor
Lupton Dermatology And Skin Care Center
09.2017 - 10.2019
Rehabilitation Technician
Lindley Habilitation Services
03.2015 - 01.2017
Real-Estate Broker
Ed Price & Associates, REALTORS
05.2002 - 11.2023
Healthcare Professional
Presbyterian Home Institution
05.1983 - 11.1987
Associate of Applied Science - Health Management Technology
Guilford Technical Community College
Medical Office Administration Certificate
Guilford Technical Community College
Similar Profiles
Sierra CullinanSierra Cullinan
Property Manager, Broker at Garton & Associates Realtors LLCProperty Manager, Broker at Garton & Associates Realtors LLC
Benjamin BowmanBenjamin Bowman
Real Estate Agent at Murney Associates, RealtorsReal Estate Agent at Murney Associates, Realtors
Timothy WrightTimothy Wright
Real Estate Agent at EXP Realty - Damon Gettier & Associates, RealtorsReal Estate Agent at EXP Realty - Damon Gettier & Associates, Realtors
Lindsay ToppinLindsay Toppin
Summer Programs Administrative Assistant at Charlotte Country Day SchoolSummer Programs Administrative Assistant at Charlotte Country Day School
Monica JonesMonica Jones
Customer Service Associate Manager at Wells Fargo & CompanyCustomer Service Associate Manager at Wells Fargo & Company