Janicelys Arana

- Promote and sell new products to a diverse customer base.

- Establish and maintain new accounts.

- Gain shelf space and increase distribution

• Handled escalated/retention calls, scheduled and unscheduled work orders, handled payments, canceled accounts, managed accounts, adjusted account issues, filed escalated complaints, submitted Bad debt payments/cleared collections debt

• Handled all back office paperwork, made truck orders/donut orders, inventory, handled all cash deposits, made schedules, ran Team Meetings

• Handled all escalated calls, handled customer accounts, adjusted account issues, handled payments, filed complaints, filed maintenance request

• Greeted members and guests of the club, provided Customer Service, entered data of membership information into computerized membership system, operated juice bar and coffee bar and served to customers, maintained the overall sanitation of the club, answered multi line phone, participated in all meetings and training seminars, provided information to guests in a 100+ room about hotel policies, services and amenities and information about the local area, entered/check-in/check outs guest on a daily basis, posted charges to guest accounts and processed payments, making corrections where necessary, and informed housekeeping department about room status/availability