Janicxa Kernaghan
Newark,NJ
Summary
Motivated MBA student with a background in psychology and a passion for leveraging analytical and strategic thinking to drive business growth. Skilled in understanding human behavior and decision-making, with a strong focus on organizational dynamics, team collaboration, and leadership. Dedicated to developing expertise in business strategy, financial analysis, and operational efficiency. Known for strong problem-solving, adaptability, and a commitment to continuous learning. Eager to apply unique insights from psychology and business education to create impactful solutions in a professional setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Desk Assistant
Montclair State University NJ
Montclair, NJ
04.2023 - 05.2024
- Answered customer inquiries in person, over the phone, and via email.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Scheduled space or equipment for special programs, meetings and conferences.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Coordinated with other departments when necessary for additional assistance with customer requests.
- Collaborated with colleagues to ensure excellent customer service was provided at all times.
- Input data into databases accurately and efficiently.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Performed basic troubleshooting for technical issues related to computers or software programs.
Desk Assistant
Montclair State University NJ
Montclair, NJ
09.2022 - 02.2024
- Gathered and sorted data for reports and files.
- Delivered messages to staff members throughout the day.
- Handled confidential information with discretion and integrity.
- Greeted visitors at the front desk and directed them accordingly.
- Assisted organizational efforts by filing, entering data and answering phones.
- Reserved and managed meeting room availability.
Student Support Specialist
Montclair State University NJ
Montclair, NJ
09.2020 - 10.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Addressed inquiries related to Financial Aid, Student Accounts, and the Registrar with professionalism.
- Provided clear guidance to students during onboarding and simplified the administrative process.
- Identified service gaps and contributed to process improvements to enhance the student experience.
Education
Bachelor of Arts - Psychology
Montclair State University
Montclair, NJ05-2024
MBA - Master's of Business Administration
Montclair State University
Montclair, NJSkills
- Public relations
- Office administration
- Research and data analysis
- Recordkeeping and bookkeeping
- Inventory management
- Task prioritization
- Data entry proficiency
- Analytical mindset
- Information management
- Information desk management
Certification
- Mental Health First Aid
Timeline
Information Desk Assistant
Montclair State University NJ
04.2023 - 05.2024
Desk Assistant
Montclair State University NJ
09.2022 - 02.2024
Student Support Specialist
Montclair State University NJ
09.2020 - 10.2022
- Mental Health First Aid
Bachelor of Arts - Psychology
Montclair State University
MBA - Master's of Business Administration
Montclair State University
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