JANICZA FALCON
Corpus Christi,US
Summary
Dynamic professional with a proven track record in administrative support and customer relations, honed across roles at CCISD and other notable organizations. Excelled in leadership and Microsoft Office Suite, significantly enhancing operational efficiency. Expert in maintaining confidentiality and managing records, consistently achieving superior customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
504 Clerk
CCISD
Corpus Christi, Texas
10.2024 - Current
- Prepared meeting agendas attended meetings and recorded and transcribed minutes.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered telephones, directed calls, and took messages.
- Monitored attendance records and identified patterns of absenteeism that may indicate underlying issues requiring attention.
- Worked with families and staff to discuss strategies necessary for improved student social and academic performance.
- Monitored students' academic progress, mental health and sociability through ongoing individual assessments.
Deputy Senior Clerk II
Nueces County
Corpus Christi, Texas
02.2024 - 07.2024
- Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
- Processed lien releases on existing titles according to established timelines.
- Assembled photographs with printed license information to produce completed documents.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Accepted payment from customers via cash, check or credit card transactions.
- Issued temporary tags when necessary while ensuring proper documentation was completed.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
Medical Billing Specialist
South Texas Family Planning
Corpus Christi, US
10.2023 - 01.2024
- Adhered to HIPAA regulations when handling confidential patient information.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Collected, posted and managed patient account payments.
- Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
- Collected samples from patients for laboratory testing purposes on Clinic Days.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Administrative Assistant
Corpus Christi Independent School District (CCISD)
Corpus Christi
03.2023 - 10.2023
- Successfully filled out 100+ documents in a timely manner, keeping sensitive information confidential.
- Worked with over 130+ schools within CCISD.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, and PowerPoint.
- Utilized excellent communication skills when interacting with students, faculty, and staff.
- Updated student contact information in the database regularly.
- Managed incoming phone calls and emails from parents, staff members, and students.
Front Desk Medical Receptionist
Revive
Corpus Christi
03.2022 - 03.2023
- Checked the patient's insurance, demographic, and health history to keep the information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Followed document protocols to safeguard the confidentiality of patient records.
- Created patient invoices and charged using the POS system.
- Worked independently, with little to no supervision, in a timely and organized manner.
Dental Assistant
Dorsa Family Dentistry
Corpus Christi
07.2021 - 12.2021
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments
- Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly
- Made patient reminder calls and followed up on missed appointments
- Reviewed patient charts prior to appointments for accuracy of data entry
Volunteer Coordinator
Habitat For Humanity
Corpus Christi
07.2019 - 04.2020
- Organized non-profit events by booking vendors, paying vendors, marketing, and collecting funds.
- Secured donations in the forms of money, equipment, and food.
- Called, emailed, and texted future/current volunteers.
- Managed the volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Worked with leadership staff and special committees to define the volunteer mission and set standards.
- Identified volunteer service opportunities and associated requirements.
- Oversaw creation and use of volunteer support brochures, fliers and cards.
- Advocated for volunteer needs and perspectives in organizational planning and decision-making processes.
- Managed a database of volunteer information.
Head Cashier/Clerical
Mike Cotten's BBQ
Corpus Christi
03.2014 - 01.2018
- Ensured a superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
- Cater for events.
- Trained new cashiers by demonstrating procedures for exchanging money, checking customers' orders, and interacting with customers.
- Processed credit card payments and counted back change and currency with accuracy rate.
Education
High School Diploma -
Calallen High School
US01.2016
Some College (No Degree) -
Del Mar College
TXSkills
- Leadership
- Attention to Detail
- Recordkeeping and File Management
- Administrative Support
- Customer Relations
- Medical Receptionist
- Microsoft
- Salesforce
- Spreadsheet
- Word
- Cash management
- Confidentiality
Certification
Medical Receptionist Certification
Languages
- English
- Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Work Preference
Work Type
Full TimeWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
504 Clerk
CCISD
10.2024 - Current
Deputy Senior Clerk II
Nueces County
02.2024 - 07.2024
Medical Billing Specialist
South Texas Family Planning
10.2023 - 01.2024
Administrative Assistant
Corpus Christi Independent School District (CCISD)
03.2023 - 10.2023
Front Desk Medical Receptionist
Revive
03.2022 - 03.2023
Dental Assistant
Dorsa Family Dentistry
07.2021 - 12.2021
Volunteer Coordinator
Habitat For Humanity
07.2019 - 04.2020
Head Cashier/Clerical
Mike Cotten's BBQ
03.2014 - 01.2018
Medical Receptionist Certification
High School Diploma -
Calallen High School
Some College (No Degree) -
Del Mar College
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