Janie Dennis
Crestview,FL
Summary
Dynamic and results-driven Lead Server at Darrell’s Diner, skilled in food inspection and exceptional communication. Proven ability to enhance customer satisfaction through effective upselling techniques and prompt resolution of complaints, fostering a welcoming atmosphere. Adept at managing high-volume dining environments while ensuring compliance with health and safety protocols.
Overview
4
4
years of professional experience
Work History
Lead Server
Darrell’s Diner
05.2023 - 04.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Server
The Blue Gator Tiki Bar & Restaurant
03.2021 - 04.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Education
Diploma - Basic Credits
Dunnellon High School
Dunnellon, FL05.2022
Skills
- Food inspection
- High volume dining
- Upselling techniques
- Buffet setup and takedown
- Accurate money handling
- Exceptional communication
- Team leadership
Timeline
Lead Server
Darrell’s Diner
05.2023 - 04.2025
Server
The Blue Gator Tiki Bar & Restaurant
03.2021 - 04.2023
Diploma - Basic Credits
Dunnellon High School
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