Brittany Donahue
Rialto,CA
Summary
Certified in food handlers and ABC
Personable and dedicated Customer Service Representative with extensive experience in restaurant industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
9
9
years of professional experience
Work History
Lead Server
Giuseppe’s
Apple Valley, CA
08.2021 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Caregiver
Rebecca shakspeare
Chino , CA
12.2015 - 07.2021
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Education
High School Diploma -
Don Antonio Lugo High School
Chino, CA09.2009
Some College (No Degree) -
Marinello School of Beauty - Moreno Valley
Moreno Valley, CASkills
- Liquor, wine, and food service
- Server monitoring
- Dish preparation
- Table setting arrangements
- Food inspection
- High volume dining
- Accurate money handling
- Credit and cash transactions
- ServSafe certification
- Dining customer service
- Cleanliness standards
- Price memorization
- Daily specials memorization
- Menu presentation
- Promotions execution
- Team motivation
- Exceptional communication
- Tabs and food running
- Food safety
- Food spoilage prevention
- Special event coordination
- Team management
- Food preparation
- Dining crew workflow optimization
- Tableside service
- Guest relations
- Relationship building
- Special dietary requirements
- Front-of-house display creation
- Cash handling
- Employee training and development
- Party management
- Alcoholic beverage sales
- Wine service
- Staff supervision
- Compassionate client care
- Elderly care
- Medication coordination
- Direct patient care
- Multitasking and organization
- Care plan adherence
- Respectful and compassionate
- Personal hygiene assistance
- Mobility assistance
- Patient companionship
- Medication and appointment reminders
- Medication administration
- Daily living assistance
- Patient care
- Nutrition
- Medication management
- Meal preparation
- Basic housekeeping
- At-home care instruction
- End-of-life care
- Dining room support
Timeline
Lead Server
Giuseppe’s
08.2021 - Current
Caregiver
Rebecca shakspeare
12.2015 - 07.2021
High School Diploma -
Don Antonio Lugo High School
Some College (No Degree) -
Marinello School of Beauty - Moreno Valley