Andrews Rodriguez
Miami Gardens,FL
Summary
Sociable Server offering 6 years of experience delivering friendly, prompt service to customers. Skillful in making menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Also with a strong background of 19 years of hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others.
Overview
9
9
years of professional experience
Work History
Bay Host Lead
Top Golf
Miami Gardens, FL
12.2017 - 01.2024
- Took orders accurately and communicated them to the kitchen staff promptly.
- Served food and drinks to customers in a timely manner.
- Organized special events such as banquets or corporate functions according to guest specifications.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Handled alcohol service for guests over age of 21.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Cleaned tables, chairs and seating area after each meal period ended.
- Computed bills, collected payments and made change for guests.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
Slot Attendant
Mardi Gras Casino
Hallandale, FL
12.2014 - 09.2017
- Updated computerized database with player information such as name, address and contact details.
- Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
- Responded promptly to jackpot alarm bells. Collected money from players and paid out winnings when necessary.
- Exchanged money, credit, tickets, or casino chips for patrons.
- Adhered strictly to company policies regarding confidentiality of patron data.
- Assisted customers in understanding how to use different types of gaming machines.
- Stocked supplies such as paper rolls, ensuring adequate inventory levels at all times.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
Education
High School Diploma -
Hallandale High School
Hallandale, FL06-2004
Skills
- Beverage Preparation
- Table Bussing
- Liquor, Wine, Food Service
- Cash Handling
- Order Accuracy
- Menu Memorization
- High-Volume Dining
- Point of Sale (POS) System Operations
Timeline
Bay Host Lead
Top Golf
12.2017 - 01.2024
Slot Attendant
Mardi Gras Casino
12.2014 - 09.2017
High School Diploma -
Hallandale High School