Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Certification
Additional Information
Timeline
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Alexander Silva Veinbender

Alexander Silva Veinbender

Customer Service Agent
Washington,DC

Summary

Experienced Customer Service professional with a proven track record of exceeding expectations and providing exceptional assistance to clients.

Motivated and detail-oriented individual with excellent communication skills, eager to deliver top-notch service to customers.

Highly organized and efficient Customer Service representative with a strong ability to problem-solve and foster positive customer relationships.

Dedicated team player with a customer-focused approach and a passion for delivering outstanding service experiences.

Overview

4
4
years of professional experience
4
4
Languages

Work History

Lead Host

doimoi
Washington, DC
11.2022 - 12.2023
  • Team with servers and GM's staff to ensure smooth service.
  • Managed reservations and seating arrangements.
  • Maintained organized waitlist and communicated effectively.
  • Utilized OpenTable and RESY to input and track bookings.
  • Understanding of seatings know-how and floor plan.

Server/Restaurant Hostess

Agora DC
Washington, DC
08.2022 - 11.2022
  • Proficient in taking orders, delivering food and beverages.
  • Skilled in upselling menu items and recommending wine pairings.
  • Trained in POS systems and transactions with accuracy.
  • Allergy knowledge and food restrictions.
  • Efficiently Order intake in high-volume scenarios.

Bartender

Gypsy Kitchen
Washington, DC
02.2022 - 08.2022
  • Provided exceptional customer service.
  • Ensured compliance with alcohol regulations.
  • Utilized POS system for order processing and cash handling.
  • High-volume bar serving a diverse range of drinks and food.
  • Training in mixology and cocktail preparation at bartending school.

Lead Barback

Tabernacle Steakhouse NYC
Manhattan, NY
09.2021 - 01.2022
  • Help as support bartenders as needed while high volumen hours.
  • Assisted bartenders with setting up bar, preping and stocking.
  • Maintain cleanliness and organization of bar area during service.
  • Collaborated with kitchen staff to coordinate production.
    Take care of all Mise en Place,garnishes and bar supplies.

Head Bartender

La Nacional - Spanish Benevolent
Manhattan, NY
06.2020 - 08.2021
  • Managed inventory and ordering of bar supplies.
  • Trained new bartenders on drink recipes and service standards.
  • Team-up with servers to coordinate food and beverage orders.
  • Ensured cleanliness and organization of the bar area at all times.
  • Knowledge of liquor brands, beer, wine, and other spirits.

Education

Some College - Architecture

UCSG
Ecuador, Gye
01.2016

High School Diploma -

Torremar
Ecuador, Gye
01.2006

Skills

  • Exceptional communication
  • Fire safety awareness
  • Team Management
  • Food Safety Compliance
  • Guest Relations
  • Task Delegation
  • Payment Processing
  • POS System Operation
  • Reservation coordination
  • Reservation Management
  • Brand representation
  • Customer Service
  • Effective Multitasking
  • Interactive communication skills
  • Detail Oriented
  • Customer service expertise
  • Phone Etiquette
  • Complaint Handling
  • Food safety understanding
  • Menu Memorization
  • Reservations
  • High-volume dining
  • POS Software
  • Beverage Preparation
  • Restaurant Operations
  • Server Support
  • Table setting knowledge
  • Group reservations management
  • Bill computation
  • Bar terminology
  • Wine Pairings
  • Conflict and Complaint Resolution
  • Staff Training
  • Workflow Coordination
  • Coffee Machinery
  • New Hire Training
  • Drink Consistency
  • Counter Restocking
  • Coffee and Tea Expertise
  • Hospitality and Accommodation
  • Foam Art

Languages

Portuguese
Native or Bilingual
German
Full Professional
Russian
Professional Working
Spanish
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • EBS NYC Bartending License - 2019

Additional Information

https://www.instagram.com/vveinbender/

Timeline

Lead Host

doimoi
11.2022 - 12.2023

Server/Restaurant Hostess

Agora DC
08.2022 - 11.2022

Bartender

Gypsy Kitchen
02.2022 - 08.2022

Lead Barback

Tabernacle Steakhouse NYC
09.2021 - 01.2022

Head Bartender

La Nacional - Spanish Benevolent
06.2020 - 08.2021

Some College - Architecture

UCSG

High School Diploma -

Torremar
Alexander Silva VeinbenderCustomer Service Agent