Alexander Silva Veinbender
Customer Service Agent
Washington,DC
Summary
Experienced Customer Service professional with a proven track record of exceeding expectations and providing exceptional assistance to clients.
Motivated and detail-oriented individual with excellent communication skills, eager to deliver top-notch service to customers.
Highly organized and efficient Customer Service representative with a strong ability to problem-solve and foster positive customer relationships.
Dedicated team player with a customer-focused approach and a passion for delivering outstanding service experiences.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Lead Host
doimoi
Washington, DC
11.2022 - 12.2023
- Team with servers and GM's staff to ensure smooth service.
- Managed reservations and seating arrangements.
- Maintained organized waitlist and communicated effectively.
- Utilized OpenTable and RESY to input and track bookings.
- Understanding of seatings know-how and floor plan.
Server/Restaurant Hostess
Agora DC
Washington, DC
08.2022 - 11.2022
- Proficient in taking orders, delivering food and beverages.
- Skilled in upselling menu items and recommending wine pairings.
- Trained in POS systems and transactions with accuracy.
- Allergy knowledge and food restrictions.
- Efficiently Order intake in high-volume scenarios.
Bartender
Gypsy Kitchen
Washington, DC
02.2022 - 08.2022
- Provided exceptional customer service.
- Ensured compliance with alcohol regulations.
- Utilized POS system for order processing and cash handling.
- High-volume bar serving a diverse range of drinks and food.
- Training in mixology and cocktail preparation at bartending school.
Lead Barback
Tabernacle Steakhouse NYC
Manhattan, NY
09.2021 - 01.2022
- Help as support bartenders as needed while high volumen hours.
- Assisted bartenders with setting up bar, preping and stocking.
- Maintain cleanliness and organization of bar area during service.
- Collaborated with kitchen staff to coordinate production.
Take care of all Mise en Place,garnishes and bar supplies.
Head Bartender
La Nacional - Spanish Benevolent
Manhattan, NY
06.2020 - 08.2021
- Managed inventory and ordering of bar supplies.
- Trained new bartenders on drink recipes and service standards.
- Team-up with servers to coordinate food and beverage orders.
- Ensured cleanliness and organization of the bar area at all times.
- Knowledge of liquor brands, beer, wine, and other spirits.
Education
Some College - Architecture
UCSG
Ecuador, Gye01.2016
High School Diploma -
Torremar
Ecuador, Gye01.2006
Skills
- Exceptional communication
- Fire safety awareness
- Team Management
- Food Safety Compliance
- Guest Relations
- Task Delegation
- Payment Processing
- POS System Operation
- Reservation coordination
- Reservation Management
- Brand representation
- Customer Service
- Effective Multitasking
- Interactive communication skills
- Detail Oriented
- Customer service expertise
- Phone Etiquette
- Complaint Handling
- Food safety understanding
- Menu Memorization
- Reservations
- High-volume dining
- POS Software
- Beverage Preparation
- Restaurant Operations
- Server Support
- Table setting knowledge
- Group reservations management
- Bill computation
- Bar terminology
- Wine Pairings
- Conflict and Complaint Resolution
- Staff Training
- Workflow Coordination
- Coffee Machinery
- New Hire Training
- Drink Consistency
- Counter Restocking
- Coffee and Tea Expertise
- Hospitality and Accommodation
- Foam Art
Languages
Portuguese
Native or Bilingual
German
Full Professional
Russian
Professional Working
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- EBS NYC Bartending License - 2019
Additional Information
https://www.instagram.com/vveinbender/
Timeline
Lead Host
doimoi
11.2022 - 12.2023
Server/Restaurant Hostess
Agora DC
08.2022 - 11.2022
Bartender
Gypsy Kitchen
02.2022 - 08.2022
Lead Barback
Tabernacle Steakhouse NYC
09.2021 - 01.2022
Head Bartender
La Nacional - Spanish Benevolent
06.2020 - 08.2021
Some College - Architecture
UCSG
High School Diploma -
Torremar