Kyle Smith
West Jordan,UT
Summary
Dynamic professional with a proven track record in customer service and team collaboration, honed across roles from Slackwater to Starbucks. Excelled in enhancing guest satisfaction and streamlining operations, demonstrating exceptional communication and multitasking skills. Recognized for adapting to change and maintaining a professional appearance, contributing to significant improvements in customer engagement and operational efficiency.
Overview
7
7
years of professional experience
Work History
Lead Host
Slackwater Pizza And Pub
05.2025 - Current
- Coordinated seating arrangements for optimal guest flow and comfort.
- Managed reservation system to ensure timely and efficient service.
- Trained new hosts on customer service standards and restaurant procedures.
- Kept accurate records of sales transactions for cashiering purposes.
Host
Tsunami Sushi Restaurant
08.2024 - 05.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed reservation system to optimize table assignments and flow.
Caterer
Boston Deli
01.2024 - 12.2024
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
Xperience Ambassador
Delta Center
01.2024 - 08.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
Barista Trainer
Starbucks
01.2022 - 11.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
Sweeper
Jordan School District
08.2019 - 05.2021
- Enhanced cleanliness by sweeping and maintaining various indoor and outdoor areas.
- Enabled smoother operations through prompt communication with supervisors regarding completed tasks or outstanding issues.
- Adhered to relevant safety protocols while using manual or motorized sweeping tools for effective results.
- Streamlined task completion by effectively prioritizing assigned areas based on traffic patterns and usage schedules.
Education
West Jordan High School
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Professional appearance
- POS software
- Server support
- Guest relations
- Up-selling techniques
- Customer engagement
- Strong interpersonal skills
- Hospitality and accommodation
- Guest feedback
- Effective multitasking
- Phone etiquette
- Flexible and adaptable
- Positive and professional
- Calm demeanor
- Sales strategies
- Verbal and written communication
Timeline
Lead Host
Slackwater Pizza And Pub
05.2025 - Current
Host
Tsunami Sushi Restaurant
08.2024 - 05.2025
Caterer
Boston Deli
01.2024 - 12.2024
Xperience Ambassador
Delta Center
01.2024 - 08.2024
Barista Trainer
Starbucks
01.2022 - 11.2023
Sweeper
Jordan School District
08.2019 - 05.2021
West Jordan High School