Sara Demastus
Austin
Summary
I am an experienced hospitality professional with over 10 years in high volume and fast-paced environments. Specializing in excellent customer service, attention to detail, and leadership, I am passionate about creating positive, welcoming experiences. A quick learner with a strong work ethic and professional outlook, I maintain a positive attitude while ensuring high standards of service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Host
Moonshine Patio Bar & Grill
01.2024 - 03.2025
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Collaborated with management to develop strategies for improving overall dining experience.
- Provided exceptional guest service through attentive listening and prompt responses to inquiries or concerns.
Server
Moonshine Patio Bar & Grill
01.2024 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Curbside Lead
HEB Grocery Store
11.2015 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Applied Business - Business
Texas State University
San Marcos, Texas12.2020
Skills
- Exceptional communication
- Team management
- Upselling strategies
- Strong leadership
- Professional appearance
- Customer service
- Hospitality service expertise
- Strong work ethic
Certification
- Food Handler Certification
- TABC Certification
Timeline
Lead Host
Moonshine Patio Bar & Grill
01.2024 - 03.2025
Server
Moonshine Patio Bar & Grill
01.2024 - 03.2025
Curbside Lead
HEB Grocery Store
11.2015 - 11.2023
Associate of Applied Business - Business
Texas State University
Similar Profiles
Arynn BerhostArynn Berhost
Bartender at Reservoir Bar Patio and GrillBartender at Reservoir Bar Patio and Grill
Audrey HardenAudrey Harden
Waitress at Fins Patio Bar and GrillWaitress at Fins Patio Bar and Grill
Gracie PittsGracie Pitts
Busser at El Patio Tex-Mex Bar & GrillBusser at El Patio Tex-Mex Bar & Grill