Sara Demastus
Austin
Summary
I am an experienced hospitality professional with over 10 years in high volume and fast-paced environments. Specializing in excellent customer service, attention to detail, and leadership, I am passionate about creating positive, welcoming experiences. A quick learner with a strong work ethic and professional outlook, I maintain a positive attitude while ensuring high standards of service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Host
Moonshine Patio Bar & Grill
01.2024 - 03.2025
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Collaborated with management to develop strategies for improving overall dining experience.
- Provided exceptional guest service through attentive listening and prompt responses to inquiries or concerns.
Server
Moonshine Patio Bar & Grill
01.2024 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Curbside Lead
HEB Grocery Store
11.2015 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Applied Business - Business
Texas State University
San Marcos, Texas12.2020
Skills
- Exceptional communication
- Team management
- Upselling strategies
- Strong leadership
- Professional appearance
- Customer service
- Hospitality service expertise
- Strong work ethic
Certification
- Food Handler Certification
- TABC Certification
Timeline
Lead Host
Moonshine Patio Bar & Grill
01.2024 - 03.2025
Server
Moonshine Patio Bar & Grill
01.2024 - 03.2025
Curbside Lead
HEB Grocery Store
11.2015 - 11.2023
Associate of Applied Business - Business
Texas State University
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