Twinkx Ragucci
Salem
Summary
Dynamic Lead Host with a proven track record at Capital Grille, enhancing guest satisfaction through effective reservation management and exceptional communication. Skilled in optimizing seating arrangements and resolving guest inquiries, resulting in improved dining experiences and increased table turnover. A reliable team player dedicated to fostering a welcoming atmosphere.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
Work History
Lead Host
Grazzie
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Trained and mentored new hosts on customer service protocols and reservation systems.
- Coordinated communication between front-of-house and kitchen staff for timely service delivery.
- Resolved guest inquiries and complaints efficiently to maintain high satisfaction levels.
- Implemented strategies to improve wait times, resulting in smoother operations during peak hours.
- Assisted in creating seating charts to maximize restaurant capacity without compromising comfort.
- Monitored dining area cleanliness and organization to ensure a welcoming atmosphere for guests.
- Analyzed guest feedback trends to recommend improvements in service standards and practices.
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Effectively managed guest expectations by providing accurate wait times estimates allowing them to make informed decisions about their dining experience.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Developed rapport with regular clientele, fostering loyalty and repeat business.
- Ensured compliance with health department regulations by overseeing cleanliness standards at the host station and entrance area.
- Monitored inventory levels of front-of-house supplies, minimizing shortages during peak hours.
- Organized waiting lists during peak hours by using effective prioritization techniques which led to reduced guest wait times.
- Provided exceptional guest service through attentive listening and prompt responses to inquiries or concerns.
- Assisted servers with food delivery when needed to improve overall service speed during busy times.
- Maintained a clean and welcoming environment, setting the tone for an enjoyable dining experience.
- Streamlined communication between kitchen and wait staff for improved service efficiency.
- Increased table turnover rate with effective time management and strategic seating plans.
- Collaborated with management to develop strategies for improving overall dining experience.
- Coordinated special events and private parties, handling logistics from planning to execution.
- Handled high-pressure situations calmly and professionally while maintaining composure under stress.
- Managed large group bookings, coordinating logistics to ensure seamless experiences for guests.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
Lead Host
Capital Grille
Salem Nh
12.2024 - 05.2025
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to optimize table turnover and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Assisted in maintaining cleanliness and organization of dining area to ensure safety standards.
- Provided menu information and recommendations, enhancing customer engagement and service quality.
- Handled guest inquiries and concerns efficiently, ensuring a positive atmosphere throughout service.
- Trained new hosts on operational procedures and customer service best practices.
- Monitored dining flow during peak hours, adjusting seating plans for optimal efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Administrative Assistant
Sachetta & Co
Everett Ma
01.2002 - 09.2009
- Managed scheduling and calendar coordination for multiple executives.
- Assisted in preparing presentations and reports for client meetings.
- Processed incoming correspondence and directed inquiries to appropriate departments.
- Maintained filing systems, ensuring easy access to documents and information.
- Collaborated with team members to streamline office procedures and improve efficiency.
- Supported project management tasks by organizing resources and tracking deadlines.
- Conducted research and compiled data to assist in decision-making processes.
- Implemented office supply inventory systems, reducing costs through effective management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Education
High School Diploma -
Everett High School
Everett MaSkills
- Payment processing
- Task delegation
- Guest relations
- Exceptional communication
- Staff scheduling
- Shift management
- Upselling strategies
- Seating arrangements
- Reservation management
- Promotional events
- Brand representation
- Dining room management
- Impression management
- Customer service
- Greeting guests
- Detail-oriented
- Customer service expertise
- Phone etiquette
- Guest engagement
- Complaint handling
- Guest seating
- Teamwork
- Team player
- Problem-solving
- Warm and friendly
- Time management
- Attention to detail
- Reliable and trustworthy
- Flexible and adaptable
- Professional attitude
Timeline
Lead Host
Capital Grille
12.2024 - 05.2025
Administrative Assistant
Sachetta & Co
01.2002 - 09.2009
Lead Host
Grazzie
High School Diploma -
Everett High School