Laura Fernandez
Miami,FL
Summary
Adept at team management and enhancing guest relations, I significantly improved customer satisfaction and service efficiency. Skilled in POS system operation and exceptional communication, I led promotional events and trained staff, boosting productivity and fostering a positive brand representation. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
4
4
years of professional experience
Work History
Lead Host
Quinto
10.2022 - Current
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Assisted servers with food delivery when needed to improve overall service speed during busy times.
Server Supervisor
El Agave
05.2021 - 03.2022
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Floor Manager
Bao San CDMX
06.2020 - 05.2021
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Associate of Arts - Project Management
Fashion Institute of Technology
New York, NY05.2019
Bachelor of Science - Gastronomy
Superior De Gastronomia
Mexico City05.2016
Skills
- Exceptional communication
- Team Management
- Food Safety Compliance
- Guest Relations
- Payment Processing
- POS System Operation
- Seating arrangements
- Reservation coordination
- Promotional Events
- Marketing initiatives
- Brand representation
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Lead Host
Quinto
10.2022 - Current
Server Supervisor
El Agave
05.2021 - 03.2022
Floor Manager
Bao San CDMX
06.2020 - 05.2021
Associate of Arts - Project Management
Fashion Institute of Technology
Bachelor of Science - Gastronomy
Superior De Gastronomia
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