Summary
Overview
Work History
Education
Skills
Timeline
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Janie D Mercer

Janie D Mercer

Winnsboro,LA

Summary

I am a dependable worker seeking a position with your company. Observant correctional officer with years of experience keeping order and avoiding dangerous situations within jails or prisons. Motivated and energetic leader recognized for generating respect and obedience from most difficult individuals. In-depth knowledge of use and care of firearms and restraint methods.

Overview

14
14
years of professional experience

Work History

Correctional Officer

Richwood Correctional Center
MONROE, AL
07.2024 - Current
  • Ensured detainees followed safety protocols and adhered to company regulations.
  • Responded daily to detainee complaints and requests through Jail ATM computer.
  • Distributed commissary items and verified accuracy of billing for detainees.

INDEPENDENT AGENT

SECURITY PLAN
WINNSBORO, LA
05.2017 - Current
  • Executed the sale and collection of life insurance policies.
  • Assessed client needs to recommend tailored coverage solutions.
  • Assisted clients with policy applications and coverage questions at Security Plan.
  • Reviewed policy details and explained premium options to prospective members.
  • Updated client records and beneficiary information in company systems.

DISPATCHER

WINNSBORO POLICE DEPARTMENT
WINNSBORO, LA
02.2013 - 05.2017
  • Received and prioritized emergency and non-emergency calls to ensure timely response
  • Documented essential data to facilitate effective communication and response.
  • Resolved customer issues by identifying concerns and providing appropriate solutions.
  • Processed requests by communicating essential details to ensure timely responses.
  • Offered practical solutions to challenges by assessing needs and responding accordingly.
  • Receiving and dispatching orders for products or deliveries.

Education

MASTER OF THEOLOGY -

HOPE BIBLE COLLEGE
BATON ROUGE, LA

BACHELOR OF THEOLOGY -

HOPE BIBLE COLLEGE
BATON ROUGE, LA

ASSOCIATE OF SCIENCE - CRIMINAL JUSTICE

CAREER TECHNICAL COLLEGE
MONROE, LA

HIGH SCHOOL DIPLOMA -

WINNSBORO HIGH SCHOOL
WINNSBORO, LA

Skills

  • Detainee management
  • Tactical response training)
  • Conflict resolution
  • Written communication
  • Public speaking
  • Professional speaking
  • Presentation skills
  • Empathetic listener and persuasive speaker
  • Content writing

Timeline

Correctional Officer

Richwood Correctional Center
07.2024 - Current

INDEPENDENT AGENT

SECURITY PLAN
05.2017 - Current

DISPATCHER

WINNSBORO POLICE DEPARTMENT
02.2013 - 05.2017

MASTER OF THEOLOGY -

HOPE BIBLE COLLEGE

BACHELOR OF THEOLOGY -

HOPE BIBLE COLLEGE

ASSOCIATE OF SCIENCE - CRIMINAL JUSTICE

CAREER TECHNICAL COLLEGE

HIGH SCHOOL DIPLOMA -

WINNSBORO HIGH SCHOOL

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Janie D Mercer