Work History
Cynthia Williams

Cynthia Williams

Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson


Adept at fostering rehabilitation and safety, my tenure at the Texas Juvenile Justice Department honed my expertise in juvenile corrections procedures and crisis intervention. Leveraging patience, empathy, and a robust knowledge of security procedures, I significantly contributed to reducing rule-breaking incidents, underscoring my commitment to positive outcomes and secure environments.


years of professional experience

Work History

Juvenile Correctional Officer

Texas Juvenile Justice Department
1995.07 - Current
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Assisted in the development of individualized treatment plans tailored to each offender''s needs and progress.
  • Conducted room searches to prevent contraband from entering the facility, maintaining a safe living environment for all residents.
  • Supported vocational training programs aimed at preparing residents for successful reintegration into society upon release.
  • Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
  • Supervised youth's daily activities for school, meals, and recreation time.
  • Provided necessary support for educational programs, ensuring access to academic resources for all residents.
  • Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
  • Maintained open lines of communication with family members regarding resident progress or concerns throughout their stay at the facility.
  • Facilitated group sessions focused on life skills development, promoting personal growth among offenders.
  • Documented daily activities and progress reports, ensuring accurate record-keeping for each resident''s file.
  • Ensured adherence to facility policies and procedures, maintaining a high standard of professionalism at all times.
  • Offered guidance on conflict resolution strategies, helping offenders develop healthy coping mechanisms during their stay at the facility.
  • Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
  • Improved facility safety by conducting thorough and consistent security checks.
  • Reduced incidents of rule-breaking by implementing effective behavior modification techniques.
  • Assisted in the coordination of facility-wide events and activities that encouraged positive engagement among residents.
  • Led recreational activities that fostered teamwork, communication skills, and physical fitness among residents.
  • Responded effectively to emergencies or crises situations, prioritizing safety and well-being of all residents and staff members.
  • Developed rapport with offenders, fostering positive relationships to support rehabilitation efforts.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Completed incident reports when disorder or violence occurs.
  • Observed and recorded mental and physical health of each juvenile offender.
  • Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
  • Supervised Number inmates during mealtime and recreational time.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Enforced rules and regulations to maintain order among inmates.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Conducted security checks of inmates and living areas.
  • Supervised inmates during meals, recreation and other activities.
  • Documented inmate behavior and activities in logbooks.
  • Assisted in intake and release of inmates.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Investigated and responded to incidents of inmate misconduct.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Coordinated with other law enforcement personnel to exchange information.
  • Restrained juvenile inmates when disturbances required physical Answer telephone multiple lines.
  • Fax papers, use Xerox machine, laptop, computer, word, excel, Microsoft word


Data Entry/Clerk Typists - Clerical/Secretary's

Four C Business College , Waco, TX

General Education Development - High School Diploma

Texas State Technical College - Wavo, Waco, TX


  • Patience and Empathy
  • Youth Counseling
  • Restraint Techniques
  • Substance Abuse Knowledge
  • Professional boundaries
  • Security Procedures
  • Gang Awareness
  • Multicultural Sensitivity
  • Suicide Prevention
  • De-Escalation Techniques
  • Mental Health Training
  • Juvenile corrections procedures knowledge
  • Exceptional oral communication skills
  • Physical Fitness
  • Admissions processes
  • Self-defense training
  • Human relations
  • Training delivery
  • Human nature expertise
  • Recreational Activities
  • Educational Support
  • Facility Operations
  • Vocational Training
  • Type program proficiency
  • Detainee guidance
  • Restraining methods
  • Inmate Supervision
  • Safety and Security
  • Correctional facility procedures
  • Inmate Transport
  • Safety and security enforcement
  • Conflict resolution skills
  • Observation
  • Cell Inspections
  • Trained in defensive tactics
  • Firearm Safety
  • Booking procedures
  • Firearms Training
  • File and record maintenance
  • Surveillance
  • Equipment Operation
  • Public Safety
  • Search and seizure procedures
  • Conflict Resolution
  • First Aid Certification
  • Incident Reporting
  • Inmate behavior modification tactics
  • Crisis Intervention
  • Weapons training
  • Central and pod control
  • Activity Supervision
  • State and federal laws knowledge
  • Behavior Modification
  • Crisis Management
  • Crime Prevention
  • File Maintenance
  • Emergency Response
  • Evidence Preservation
  • Crisis intervention training
  • Records Maintenance
  • Negotiation
  • Disciplinary Actions
  • Visitation guidelines understanding
  • Legal Code Knowledge
  • Occupational Hazard Mitigation
  • Prepare and cook meals
  • Administering youths medication
  • Secure youth from prison Rape Prevention
  • Annual Training on policy procedures
  • Annual Training over Code Blue procedures
  • Annual Training on Communication
  • Annual Training on First Aid and CPR


Juvenile Correctional Officer - Texas Juvenile Justice Department
1995.07 - Current
Four C Business College - Data Entry/Clerk Typists , Clerical/Secretary's
Texas State Technical College - Wavo - General Education Development , High School Diploma
Cynthia Williams