Janie Rozo
Flushing,New York
Summary
Enthusiastic Gallery Assistant passionate about the safety of gallery collections and visitor education. Successful at maintaining detailed records of incoming and outgoing art for organized gallery functions.
Overview
3
3
years of professional experience
Work History
Editor
Glossier
Man , NY
2024.05 - Current
- Expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care
- Collaborated with management to implement process improvements, resulting in streamlined workflows and increased productivity.
- Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits.
Lead Cashier
2023.04 - 2024.04
- Resolved customer inquiries and concerns in a professional and courteous manner, fostering positive relationships and enhancing visitor satisfaction
Museum Experience Ambassador
Queens Museum of Art
2021.07 - 2023.04
- Responded promptly to customer inquiries via phone, email, and in person
- Ran front desk of high-traffic gallery to ensure admission payments and visitor safety
- Conducted guided tours of museum exhibitions and collections
- Created engaging content for audio-visual presentation in various areas of the museum.
Merchandise Associate
Harry Potter New York
2021.07 - 2023.04
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays
- Assisted customers in locating desired items and provided advice on product features
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems
- Collaborated with other departments to coordinate promotional activities such as special events or discounts
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion
- Processed transactions using a point-of-sale system.
Seasonal Sales Lead
2022.11 - 2023.01
- Supervised team of sales associates, delegating tasks and providing guidance when needed
- Provided training sessions for new employees on company policies, procedures, and safety regulations
- Conducted weekly meetings with staff to review performance goals and discuss any issues or concerns.
Education
Bachelor of Arts - Communications
CUNY School of Professional Studies
Manhattan 2027-01
Associate of Science - Communications
Borough of Manhattan Community College
Manhattan, NY2015-05
Skills
- Educational Tours
- Art Galleries
- Partnership Building
- Marketing Communications
Timeline
Editor
Glossier
2024.05 - Current
Lead Cashier
2023.04 - 2024.04
Seasonal Sales Lead
2022.11 - 2023.01
Museum Experience Ambassador
Queens Museum of Art
2021.07 - 2023.04
Merchandise Associate
Harry Potter New York
2021.07 - 2023.04
Bachelor of Arts - Communications
CUNY School of Professional Studies
Associate of Science - Communications
Borough of Manhattan Community College
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