Janie Sarom
Long Beach,CA
Summary
Dynamic and results-driven professional with a positive attitude and a valid driver's license, experienced in enhancing customer satisfaction at Uber. Proven ability to collaborate effectively and implement process improvements, leading to timely deliveries and improved service quality. Skilled in teamwork and customer service, with a strong focus on operational efficiency.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Uber
Long Beach, CA
05.2017 - Current
- Delivered food orders efficiently while adhering to traffic regulations and safety protocols.
- Collaborated with team members to improve delivery processes and streamline operations.
- Trained new drivers on best practices for efficient deliveries and customer service excellence.
- Conducted regular vehicle inspections to identify maintenance needs and prevent service interruptions.
- Delivered packages to customer doorsteps and business offices.
- Analyzed feedback to implement improvements in delivery times and overall customer experience.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Cashier
King Donut
Gardena, CA
11.2014 - 01.2015
- Processed customer transactions efficiently using POS system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workspace to enhance shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product availability.
Medical Assistant Intern
Kyttia Paigne
Long Beach, CA
09.2013 - 11.2013
- Assisted healthcare professionals with patient examinations and procedures.
- Verified patient information and insurance details for accuracy and completeness.
- Prepared examination rooms to ensure cleanliness and proper equipment availability.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Scheduled appointments, ensuring efficient workflow in clinic operations.
- Managed patient records using electronic health record (EHR) systems.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
- Welcomed patients and inquired about wellbeing since last treatment.
Medical Receptionist
Charter College
Long Beach, CA
08.2011 - 03.2012
- Greeted patients and managed front desk operations to ensure a welcoming environment.
- Scheduled appointments using electronic health record systems, optimizing office workflow.
- Verified patient insurance information and collected necessary documentation for efficient processing.
- Assisted medical staff with patient inquiries, enhancing communication and service delivery.
Salesperson
Vector
Long Beach, CA
06.2011 - 01.2012
- Engaged customers to understand their needs and recommend appropriate products.
- Demonstrated product features and benefits to enhance customer knowledge and satisfaction.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained inventory levels by restocking shelves and organizing product displays.
Education
High School Diploma -
Educational Partnership High School
Long Beach, CA06-2010
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
Accomplishments
Every deliver has been satisfied and on time for customers, some times i arrive earlier then the time given.
Languages
English
Full Professional
Interests
im interested in remote work to or remote chat assistant i love helping others and hearing how happy they are at the end result
Timeline
Delivery Driver
Uber
05.2017 - Current
Cashier
King Donut
11.2014 - 01.2015
Medical Assistant Intern
Kyttia Paigne
09.2013 - 11.2013
Medical Receptionist
Charter College
08.2011 - 03.2012
Salesperson
Vector
06.2011 - 01.2012
High School Diploma -
Educational Partnership High School