Summary
Overview
Work History
Education
Skills
Awards And Abilities
Timeline
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Janie Walker

ORLANDO,FL

Summary

Experienced hospitality professional with a proven track record of consistently delivering exceptional guest experiences. Proficient in managing customer interactions and resolving issues to ensure upmost satisfaction. Noted for strong teamwork and adaptability in fast-paced, high-end environments.

Overview

2026
2026
years of professional experience

Work History

Breakfast Attendant

Embassy Suites
01 2022 - Current
  • Operates kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displays strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Adheres to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
  • Handles high-pressure situations calmly while multitasking effectively during peak service times.
  • Monitors food inventory levels, minimizing waste and ensuring freshness of ingredients.

Breakfast Attendant

Holiday Inn Express Orlando SeaWorld
05.2021 - 01.2022
  • Responsible for providing outstanding customer service in a fast paced, high volume breakfast setting.
  • Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Managed food inventory and procurement, optimizing supply levels to reduce waste.

Retail Sales Associate

Hilton Orlando
10.2019 - 06.2021
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.

Restaurant Hostess

Olive Garden Restaurant
08 2013 - 04 2016
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Education

Associate's Degree - Graphic Design

Seminole State College
Orlando, FL
09.2017

Skills

  • Stocking and replenishing
  • Food safety procedures
  • Food handling and preparation
  • Table preparation
  • Hospitality service expertise
  • Reservation coordination
  • Guest seating arrangements
  • High-volume dining

Awards And Abilities

  • Inaugural recipient of the Employee of the Month award, given to me for providing outstanding customer service and team member motivation.
  • Proficient in Microsoft Suite and Adobe Suite, with advanced knowledge and experience utilizing computer software to process and refine digital imagery.

Timeline

Breakfast Attendant

Holiday Inn Express Orlando SeaWorld
05.2021 - 01.2022

Retail Sales Associate

Hilton Orlando
10.2019 - 06.2021

Breakfast Attendant

Embassy Suites
01 2022 - Current

Restaurant Hostess

Olive Garden Restaurant
08 2013 - 04 2016

Associate's Degree - Graphic Design

Seminole State College

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