Janie Wilson
Lexington,NC
Summary
Adept Phlebotomist Technician from Family Medicine Thomasville, skilled in venipuncture and patient care, significantly enhanced patient satisfaction through compassionate service and proficiency in specimen handling. Trained new staff, ensuring adherence to best practices and HIPAA standards, while excelling in multitasking and reliability. Achieved notable efficiency improvements in laboratory operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Phlebotomist Technician
Family Medicine Thomasville
Thomasville, NC
01.2002 - Current
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
- Provided excellent customer service while verifying patient information and insurance at registration.
- Ensured timely test results by coordinating with medical staff for proper specimen handling and transport.
- Improved team productivity by cross-training in various laboratory tasks, including centrifugation, urinalysis, and recordkeeping.
- Maintained a clean and safe work environment, adhering to infection control policies and procedures.
- Contributed to increased clinic efficiency by maintaining an organized inventory of phlebotomy supplies and equipment.
- Streamlined the specimen tracking process with meticulous documentation of all collected samples.
- Promoted a positive atmosphere within the workplace through active participation in staff meetings and team-building activities.
- Mitigated risk factors within the lab setting by strictly adhering to OSHA regulations regarding biohazardous waste disposal.
- Supported quality assurance initiatives by participating in internal audits related to phlebotomy processes and procedures.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Reviewed patient records for accuracy and completeness.
- Monitored patients for reactions and verified sample quality.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Monitored supply levels and placed orders for laboratory supplies.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Verified patients' identification for proper sample collection.
- Assisted in training and onboarding new phlebotomists.
- Reviewed and processed requisitions for laboratory tests.
- Performed laboratory tests to assist physicians in diagnosis.
- Provided guidance and support to laboratory personnel.
Education
Graphic Design/Photography
Guilford Technical Community College
06.2001
Skills
- Venipuncture
- Proper tourniquet use
- Data Entry
- Order of draw
- Venipuncture Technique
- Geriatric phlebotomy
- Quality Control
- Patient Care
- Specimen handling
- Specimen Preparation
- Patient support
- Butterfly Venipuncture
- Phlebotomy Technician (PT)
- Certified in CPR/AED
- Workload Management
- Goal Minded
- Multitasking
- Reliability
Certification
Certified Clinical Medical Assistant
Additional Information
Data entry for lab orders
Timeline
Phlebotomist Technician
Family Medicine Thomasville
01.2002 - Current
Graphic Design/Photography
Guilford Technical Community College