Janie A. Jimenez-Askin

Sugar Land,TX

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

years of professional experience

Work History

Front Desk Lead / Sales Associate

Massage Envy

Mount Prospect, Illinois

06.2022 - 05.2024

Provided excellent customer service at all times while maintaining professional attitude with guests and colleagues alike.
Trained new front desk staff in customer service, appointment scheduling, membership sales and client relations.
Monitored inventory of retail products and supplies used at the front desk in addition to supplies used by the licensed therapists.
Maintained front desk to provide positive first impression.
Welcomed new guests as well as established members and engaged in friendly conversations while conducting check-in process.
Upsold additional services based on client interests and needs.
Provided accurate information about products, memberships, prices and services.
Built and maintained relationships with peers and upper management to drive team success.
Responsible for setting up clinic for daily business including opening and counting money in register, previewing new guest notes, preparing rooms for LMTs and resolve scheduling issues for the day.
Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
Responded to telephone calls, and face-to-face inquiries from customers regarding appointment settings, account information and account transactions.
Scheduled and confirmed appointments.
Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
Performed other duties assigned by general manager.

Yoga Instructor

Finish Line Fitness

Palatine, Illinois

12.2019 - 02.2023

Provided individualized and group yoga instruction to clients of all ages and skill levels.
Developed a variety of classes based on the needs of the participants.
Led yoga routines remotely via Zoom.
Utilized social media to promote yoga classes.
Integrated mindfulness and meditation practices into sessions to support mental health.
Maintained a clean and welcoming studio space, ensuring a serene environment for practice.

Sortation Associate

Amazon

West Chicago, Illinois

06.2020 - 06.2022

Collaborated with other team members to ensure efficient workflow of packages through the process line.
Used portable scanner to scan barcodes on packages to identify route and final destination.
Organized packages into designated containers for delivery.
Sorted and placed packages on racks, shelves or in bins according to predetermined sequence and destination.
Provided support during peak periods by working extended shifts when required.
Met daily productivity goals set by management team.
Offered support and advice to newer personnel to improve performance.

Education

Certificate - Hatha Yoga

Tribalance Yoga Studio

Schaumburg, IL

05-2018

Associate of Science - Accounting

San Diego Mesa College

San Diego, CA

12-2005

Skills

Customer Service
Administrative Support
Guest Relations
Strong leadership

Front Office Support
Time Management
Problem-solving skills
Oral and written communications

Timeline