Janiece Almodovar
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE LEAD
Williamsburg Animal Clinic
01.2010 - Current
- Responded to telephone inquiries from clients, vendors and public
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
- Educated customers about billing, payment processing and support policies and procedures
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
VETERINARY ASSISTANT
Williamsburg Animal Clinic
01.2010 - Current
- Triaged incoming patients to determine treatment needs and urgency of care
- Answered owner animal health questions and advised on best care practices
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases
- Recorded symptoms and documented medical observations to inform treatment decisions
- Assisted senior staff with blood analyses and physical assessments
- Educated clients on post-surgical care and nutrition.
Education
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
School For Professional Careers
NY, NYCOMPLETED COURSEWORK TOWARDS ASSOCIATE'S DEGREE : ASSOCIATE'S IN ARTS -
CUNY LaGuardia Community College
NY, NYSkills
- Communication skills
- Account management
- MS Office
- Computer proficiency
- Self-Motivated
- Multitasking Abilities
Timeline
CUSTOMER SERVICE REPRESENTATIVE LEAD
Williamsburg Animal Clinic
01.2010 - Current
VETERINARY ASSISTANT
Williamsburg Animal Clinic
01.2010 - Current
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
School For Professional Careers
COMPLETED COURSEWORK TOWARDS ASSOCIATE'S DEGREE : ASSOCIATE'S IN ARTS -
CUNY LaGuardia Community College
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