Open To Work
JANIELA JONES
Cordova,TN
Summary
Dedicated patient financial advocate with expertise in assisting patients with Medicaid and disability eligibility, initiating applications, and ensuring accurate documentation in Epic. Skilled in conducting bedside screenings and phone outreach to provide financial guidance and support. Strong background in medical coding, billing, and customer service, combined with excellent communication and computer proficiency. Committed to maintaining confidentiality and collaborating effectively with hospital staff across all departments to improve patient access to financial resources.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Social Work Intern /Emergency Room
Regional One Health
Memphis, Tennessee
08.2025 - Current
- Accurately documented client interactions in electronic health records to ensure proper tracking and continuity of care.
- Worked closely with multidisciplinary teams to assess, plan, and implement care strategies, ensuring clients received comprehensive and outcome-driven support.
- Participated in multidisciplinary meetings to discuss trauma-affected patients, evaluate interventions, and ensure patient-centered care.
- As a social work intern, provided clients with guidance on community resources and support services to meet their needs and promote overall well-being.
- Interned in a hospital setting, gaining hands-on experience applying social work values, ethics, and best practices.
Regional Patient Advocate /All Methodist Locations
Firstsource Solutions
Memphis, Tennessee
12.2021 - Current
- As a Patient Advocate, review self-pay patient census and conduct clinical screenings to assess eligibility for Medicaid and disability benefits, ensuring patients receive appropriate support and access to care.
- Process proof of birth forms for maternity patients on Medicaid, submitting documentation to Tennessee, Arkansas, and Mississippi Medicaid offices to ensure newborns are added to the mother’s coverage.
- Collaborate with social workers to support patients in gaining approval for placement in long-term care or skilled nursing facilities, and assist terminally ill patients with Medicaid or disability applications.
- Accurately input and update patient info
- Provide patient advocacy and support across multiple hospital settings, including inpatient, outpatient, observation, maternity, and behavioral health units.
Social Work Intern
Shelby County Crime Victim Rape Crisis Center
Memphis, TN
01.2025 - 04.2025
- Screened clients to determine eligibility for Orders of Protection and guided them through the application process.
- Responded to phone inquiries and provided guidance regarding applications for Orders of Protection.
- Upon arrival at the court for scheduled hearings, I ensured the petitioners were properly checked in.
- At the Crime Victim Rape Crisis Center, screened clients and referred them to counseling and victim compensation programs to provide emotional support and financial assistance.
Director of Childcare
Gods Creation Learning Center
Memphis, TN
04.2011 - 11.2021
- Serving children aged 6 weeks to 12 years, including aftercare programs for school-age children,
- Owned and directed a childcare center, leading staff, managing operations, and creating a safe, nurturing environment that supported child development.
- Oversaw budgeting, enrollment, and regulatory compliance, ensuring high-quality care and operational efficiency.
- Attended statewide conferences and participated in food programs to ensure all children received required nutritious meals while maintaining compliance with state regulations.
- Enforced rules to promote positive behavior among children under care.
Education
Master of Science - Social Work
Union University
Jackson, TN05-2026
Bachelor of Science - Business Administration/Health Services
Strayer University
Memphis, TN05-2023
Associate of Science - Health Information Management
National College
Memphis, TN05-2018
Skills
- Epic (EMR) Navigation & Documentation
- Medical Coding Knowledge (ICD-10, CPT, HCPCS)
- Insurance Verification & Eligibility
- Medicaid & Disability
- Claim Follow-Up
- Customer Service in Healthcare Settings
- HIPAA Compliance & Patient Confidentiality
- Collaboration with Social Workers & Care Teams
Certification
- Expected to receive Trauma Certificate upon graduation, demonstrating knowledge in trauma-informed care and interventions.
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$55000/yr - $100000/yrTimeline
Social Work Intern /Emergency Room
Regional One Health
08.2025 - Current
Social Work Intern
Shelby County Crime Victim Rape Crisis Center
01.2025 - 04.2025
Regional Patient Advocate /All Methodist Locations
Firstsource Solutions
12.2021 - Current
Director of Childcare
Gods Creation Learning Center
04.2011 - 11.2021
Master of Science - Social Work
Union University
Bachelor of Science - Business Administration/Health Services
Strayer University
Associate of Science - Health Information Management
National College